To read this page in Ukrainian, please see Google Translate: Підтримка громадян України
Surrey County Council has worked with bus companies in Surrey to set up a scheme offering Homes for Ukraine nationals a bus pass to give them free travel on their most used bus route.
Under our extended offer, the temporary bus passes are valid for three, six or nine months from issue to help Ukrainians newly arrived in Surrey on the Homes for Ukraine scheme, to get around.
New applicants who have not had a Homes for Ukraine temporary bus pass before will be able to apply for a bus pass valid until 31 March 2024 for one chosen bus company. For applicants who have already had their initial three month or six month bus pass, you will be able to apply for a new three month pass, six month pass or pass up to 31 March 2024, depending on which date is sooner, to make nine months of free travel in total.
Each person aged 5 years and over who are intending to travel by bus will need to show their individual bus pass. Children under 5 years don't need their own bus pass.
The Homes for Ukraine temporary bus pass is free of charge and users will simply be able to show their pass to the driver or tap on the ticket machine when boarding the bus from their chosen route, to enable them to travel whilst they settle into their new lives.
Listed below are the bus companies currently offering the Homes for Ukraine temporary bus pass on their routes. Once issued, the bus pass can be used Monday to Sunday on the routes offered by the chosen bus company only. We are hoping that more bus companies will offer the scheme soon.
Bus companies supporting the scheme
- Compass Travel
- Falcon Coaches
- Metrobus*
- Reptons Coaches
- Southdown Buses
- Stagecoach*
- White Bus
- Hallmark/ Diamond
Metrobus
*Please note, Metrobus have two travel schemes for Ukrainian Evacuees. Four weeks free travel for all Ukrainian Evacuees and 12 weeks, 24 weeks or until 31 March 2024 free bus travel for those on the Homes for Ukraine scheme. If you have already applied for four weeks free travel and have a keycard this will change the way you need to apply.
Stagecoach
*For applicants applying for Stagecoach as their bus company, it is important to remember Stagecoach only offer three month long bus passes. To make free travel up to 31 March 2024 or 36 weeks in total if sooner, you will need to apply again once your first or second three month bus pass is due to expire. If you are accepted when you apply, you will receive your second or third discount code to order your next three month bus pass.
Compass and White Bus, you will be sent your pass once digital photo is provided. Instructions of where to send digital photos will be provided once application is processed.
To start your application, please visit our Apply webpages.
Help with your application
If you need help with your application or have further questions, please telephone: 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)
- Complete our community helpline enquiry form
- Textphone (via Text Relay): 18001 0300 200 1008
- Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday, excluding bank holidays)
- SMS: 07860 053 465
- VRS: Sign language video relay service
Call charges
Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.
Please note: Calls may be recorded for training and monitoring purposes.
