Resources and policies (Virtual School)

We are currently in the process of updating our policies and guidance documents for the website. Please bear with us whilst these changes are made. If there is a specific policy or guidance document you are looking for, please email

Helplines and Support for Young People

Please see below for a list of resources to support young people, as well as contact details and opening times.

0800 11 11
Free confidential helpline for young people up to 19yrs old. Available 24-hours a day.

Online support
Online counselling and emotional well being platform for children and young people. Available Monday to Friday 12pm to 10pm and 6pm to 10pm on Saturday & Sunday.

0300 123 3393
Advice and support to anyone experiencing a mental health problem. Available Monday to Friday, 9am to 6pm.

The Mix
0808 808 4994
Free, confidential help for a wide range of issues for young people under 25. Available from 4pm to 11pm everyday.

0808 800 5000
Information and helpline for anyone concerned about a young person. Available 24 hours a day.

0300 500 0927
Advice service offers help on living with mental illness, medication and care. Available Monday to Friday 9:30 to 4pm.

116 123
Free confidential helpline. Available 24 hours a day.

0300 304 7000
Helpline for anyone affected by mental illness. Available from 4:30pm to 10:30pm everyday.

Text Shout to 85258
Crisis support for urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying and relationship difficulties.

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