The matrix Standard

The matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

Surrey Adult Learning (SAL) was delighted to successfully renew the matrix Standard in February 2019. This Standard signifies that the Information Advice and Guidance (IAG) given to learners is of the highest quality.

The latest report confirms that: 'SAL has defined its IAG service with much clarity and promotion,' and that 'SAL is a listening organisation with great care taken to capture the voice of learners and staff.'

The report also says: 'Today the matrix Standard is not only deeply embedded as the organisation's IAG quality framework, it is highly valued by the organisation…Through careful planning and implementation of the Standard, the organisation has strengthened all aspects of IAG which was described by one key manager as the 'wrap around service that now firmly equips our learners with the support that they need to achieve their potential' - a statement that staff clearly demonstrated during the most recent assessment.'

The IAG Service is much welcomed as our learners highlighted:

'My tutor has provided me with outstanding support and helped me to overcome my fear of maths. I achieved the GCSE and am now able to progress my career.'

'My amazing tutor not only improved my skills set but transformed my self-belief from a cul-de-sac mind-set into an avenue of possibilities.'

The matrix Standard demonstrates clearly that when our learners or potential learners see the matrix logo they can be sure that SAL staff will provide them with the best quality Information, Advice and Guidance.

Friendly staff will help them choose the right Surrey Adult Learning course, and will signpost them to further learning if we can't meet their requirements.

  • Updated: 31 May 2020