- Check if you are eligible
- Walking assessments
- Hospice patients
- If your application was refused
- Comments, compliments and complaints
Check if you are eligible
You can check your eligibility when you apply online.
You automatically qualify if:
- you receive the higher rate 'for help with getting around' mobility component of Disability Living Allowance (DLA).
- you receive 8 points or more for the 'moving around' part of the mobility component of the Personal Independence Payment (PIP). We will need to see evidence of this or
- you receive 10 points for the 'planning and following a journey' BUT only if the descriptor states that "the applicant cannot undertake any journey because it would cause overwhelming mental distress" or
- you are registered as severely sight impaired (blind) under the National Assistance Act 1948 (partially sighted people do not automatically qualify) or
- you receive War Pensioner's Mobility Supplement or
- you receive Armed Forces Compensation Scheme (AFCS) award, tariffs 1-8 and have been assessed by the Service Personnel and Veterans Agency (SPVA) as having a permanent and substantial disability that causes inability to walk or very considerable difficulty walking.
You can see further information about DLA and PIP on our webpage: DLA or PIP Blue Badge automatic eligibility.
You may qualify if:
- you have a permanent and substantial disability which affects your mobility and means you have considerable difficulty in walking; or
- you have a child under 3 years old and need to transport bulky medical equipment for urgent treatment, or always be near a vehicle so they can be treated or driven to a place for treatment for a permanent illness; or
- you drive a vehicle regularly, have a severe disability in both arms and have considerable difficulty working parking meters.
You may qualify if you have a Non-visible (hidden) disability:
which means you:
- cannot undertake a journey without there being a risk of serious harm to your health or safety or the health and safety of another person.
- cannot undertake a journey without it causing you very considerable psychological or mental distress
- have very considerable difficulty when walking (both the physical act and experience of walking.
You can find further information on our webpage about the criteria for: non-visible (hidden) disabilities.
The full change of criteria can be seen on the department for transport website under Running a blue badge scheme (GOV.UK, pages 27-30 of PDF)
Walking assessments or expert assessments
At present we are asking our expert assessors to carry out further assessment by reviewing applications along with any medical evidence that you have supplied, they may wish to speak with you over the telephone especially if they need anything clarified.
As we move to a position where face to face assessments become possible and are safer, we may arrange this in two parts. The assessors will invite you to an assessment appointment. You will be expected to wear a mask and they will watch you walk. They will hold a conversation with you over the phone about your mobility.
We will arrange face to face assessments when it is safe to do so.
The assessors are medical professionals who understand mobility, medication and health issues and fully understand the Department for Transport blue badge criteria. They will ask you a series of questions about how your mobility is affected.
If you have applied under the "hidden" or "non-visible disability" criteria we may request an expert assessment. In this case, the assessor will review the application and professional information that was submitted with the application. Once again, the assessor may wish to speak with your or with a parent/carer to find out more about the issues encountered when going from a vehicle to a destination.
There is no charge for an assessment.
We will let you know if you need to have an assessment and you will be informed of the outcome within 7 working days of your assessment.
What medical information can you provide?
Our assessors would like to see recent letters from a doctor, consultant, physiotherapist or other medical professionals which relate to your mobility, also a copy of a recent prescription will be helpful. You can also get a patient information/summary from your GP free of charge which would be helpful for our assessors to see.
If you are receiving treatment from a hospice and have considerable difficulty walking, you can apply for a blue badge online. Please attach a copy of the DS1500 form in your application. If you do not have a DS1500 form but are receiving palliative care and you have a letter from the hospice explaining this you can still apply.
If you are unable to apply online you can ask the hospice to apply on your behalf. With your consent they can email us with the relevant information which will allow us to urgently progress your application. Please let the hospice know the best way to pay the £10 fee if you can pay online and we will email you with a link to make the payment. Please contact your hospice for more information.
If your application was refused
If we have refused your application, you get a letter or email explaining our decision. You should only ask for a review if you have further evidence to submit or your mobility problems have become more serious since your application, or there are additional relevant facts that were not available to us in your application. Please do not ask for a review if you have no further information to add, as the decision will not change.
You can request a review by writing to the Blue Badge team manager.
Comments, compliments and complaints
Your feedback is very important to us. You can give us a compliment or comment about the service you have received by contacting our Blue Badge Team.