Although many libraries are now open, they remain unable to process bus pass applications due to ongoing restrictions connected to COVID-19. Please see below for details on how to apply online.
If your application is successful, your pass will be posted to you.
If your application is not successful, we will contact you for further information.
You may be eligible for a free bus pass if you're a Surrey resident with an eligible disability.
The DfT recognise 7 categories that residents can apply for a disabled free bus pass, and you will you will need to provide recent proof of your disability during the application process.
We have published details of the 7 categories and the acceptable documents to provide proof online.
There are two ways to apply
- Proof of identity (e.g. passport, driving license or birth certificate)
- Proof of your Surrey address (e.g. council tax statement or recent utility bill)
- Recent proof of your disability
- Your National Insurance number
- A digital photo of yourself
- An email address (one per applicant)
(Please select: 'I have never had a Free Bus Pass and I would like to set up an online account and apply for one')
2. At a library
Please note: Although many libraries are now open, they remain unable to process bus pass applications due to ongoing restrictions connected to COVID-19. Please see above for details on how to apply online.