Scheduled downtime on Monday, 9 June 2025
Please be advised that there will be scheduled downtime for the Free Bus Pass online customer portal on Monday, 9 June 2025, from 4pm to 9pm.
This downtime is necessary to carry out essential IT system maintenance.
During this period, users attempting to access the system will encounter a "403 Forbidden" message.
You'll need to provide updated recent proof of your disability when you reapply. Please ensure that correct and full page images of documents are included as incorrect proof will delay your application.
There are three ways to reapply
1. Online
You'll need
- recent proof of your disability
- your National Insurance number
- An email address (one per applicant)
Apply for a free bus pass online
(Please select 'I currently hold a free bus pass and I've received a renewal letter')
2. At a library
You will need to book yourself an appointment in a participating Surrey library.
Book a library appointment to apply for a free bus pass
You'll need
3. Completed letter
Please be advised that this option could take up to 28 days to process your application.
You'll need
- Your renewal letter, completed and returned with recent proof of your disability to:
Free Bus Pass
Environment, Transport & Infrastructure
Quadrant Court
35 Guildford Road
Woking
GU22 7QQ
