Surrey connect: on demand bus service

This is a digital on demand bus service, known as a Digital Demand Responsive Transport (DDRT) solution, that is available in Surrey in the areas shown on the map for everyone.

It is a safe and reliable bus sharing service that will connect you to your local community.


Page contents


How it works

The connect service uses accessible minibuses, with journey bookings made on a first come first served basis. Our software cleverly groups customer demands together in real time.

When the booking is made with the "leave at" feature, the software takes your requested time and compares it with other customer requests in the area.

It then links them up to create single journeys that are convenient for a group of users at once, scheduling the pickup time within a window of 10 minutes before or 10 minutes after the preferred booking time.

Alternatively, if you need to be at your destination for a specific time, such as a train departure, you can use the "arrive at" feature. It will then dynamically generate options for you that will get you there and ensure you are never late.

1. Register an account

To use this service, you will need to provide your email address or telephone number to register an account.

You can do this either via:

Surrey Connect website

  • Download the "Surrey connect" mobile App Available from the App Store (iPhone) or Google Play (Android).
  • Call us at the numbers below. The booking line is open Monday to Friday, 9am to 5pm.
    • Mole Valley DDRT: 0300 123 7751
    • West Guildford and Longcross DDRT: 01483 744807
    • Farnham and Cranleigh DDRT: 01428 681710
    • Tandridge DDRT: 01883 701278

2. Book your journey

To book your journey it's super simple. We just need 4 pieces of information from you:

  1. Where do you want to be picked up and dropped off?
  2. How many passengers will be travelling?
  3. When you would like to travel and what time? Remember to select "arrive at" if you need to get somewhere at a specific time!
  4. Do you need wheelchair access?

You'll then be presented with a list of journey options that suit your needs:

  • Choose your option and confirm the journey.
  • You will receive an email confirmation of your journey straight away.
  • Two text message reminders will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before.
  • If there are any delays (more than 10 minutes) or interruptions you will be notified straight away.

Please note you can only take collapsible pushchairs or mobility aids on board.

Where you can travel to

Map described on this page

Cranleigh

Passengers can travel anywhere in Cranleigh as shown in the map. There are no fixed routes on this service.

From 8 April 2024, selected stops on routes 503, 525, 545 and 599 will be added to the Cranleigh Surrey Connect service to access the existing Cranleigh area. The below stops will be added.

  1. Albury
    1. Longfrey Farm
    2. Park Gates
    3. Surrey Hills
    4. The Drummond Arms
    5. Weston Lodge
  2. Chilworth
    1. Railway Station
    2. Blacksmith Lane
    3. Chantry Road
    4. Hornhatch
    5. Village Hall
  3. Forest Green
    1. Horsham Road
    2. Horsham Road End
    3. Little Birkett, Holmbury Road
    4. The Parrot
  4. Hambledon
    1. Hambledon Common Cricket Green
    2. Potters Hill
    3. Hambledon Road
    4. Village Hall
  5. Holmbury St Mary
    1. Miles Hill
    2. Felday Houses
    3. Holmbury Hill Road
    4. Horsham Road
    5. Pitland Street
    6. Royal Oak
  6. Hydestile
    1. Hydestile Crossroads
  7. Sutton Abinger
    1. Hoe Lane
    2. Rad Lane
    3. Water Lane
    4. Woodhouse Lane
  8. Walliswood
    1. Mayes Green
    2. Frogetts Lane
    3. Scarlett Arms
    4. Walliswood Green

Map described on this page

Farnham

Passengers can travel anywhere in Farnham as shown in the map. There are no fixed routes on this service.

Map described on this page

Longcross

Where can I use Surrey connect in the Longcross operating zone?

Passengers can use Surrey connect to travel from the Longcross zone to access the key hubs marked on the map. There are no fixed routes on this service – you the passenger, determine the bus's route.

The Surrey connect Longcross service operating zone can be seen in the map. The green area shows the "Longcross Zone"; passengers can travel between this zone and any key hub marked by a black dot on the map.

Within each of the key hubs there are various Surrey connect stops that you can connect to. Below sets out each of the designated stops in each of the key hubs. Passengers must be travelling from or to the green Longcross zone.

There are a number of Surrey connect stops within each of these key hubs where passengers can be picked up from or dropped off, to travel to or from the "Longcross zone".

Please note: Passengers cannot travel between any two stops within the same key hub and cannot travel from one key hub to another.

Map described on this page

Key hubs and designated stops

  1. Englefield Green
    1. Royal Holloway College
    2. Bagshot Road (Virginia Water Lake / Great Windsor Park)
  2. Egham
    1. Egham Railway Station
    2. Egham Orbit Leisure Centre
  3. Staines upon Thames
    1. Sainsbury's
    2. High Street
    3. Elmsleigh Bus Station
    4. Staines Railway Station
      Knowle Green
  4. Virginia Water
    1. Station Parade
  5. Chertsey
    1. Guildford Street
    2. Chertsey Railway Station
    3. St Peter's Hospital
  6. Addlestone
    1. Oaklands Court
    2. Addlestone Library
    3. Addlestone Tesco
    4. Addlestone Railway Station
  7. Weybridge
    1. Weybridge Library
    2. Weybridge Railway Station North
  8. Ottershaw
    1. Slade Road
  9. Lightwater
    1. Lightwater Leisure Centre
  10. West End
    1. Fellow Green
  11. Chobham
    1. Post Office
  12. St Johns
    1. Goldsworth Park Waitrose
  13. Woking town centre
    1. Woking Community Hospital
    2. York Road
    3. Woking Railway Station southside and northside
  14. Kingfield Green
    1. Woking College
    2. Thomas More Place
    3. Leisure Centre
  15. Sheerwater
    1. St Michael's Road (Asda Sheerwater)

From 8 April 2024, selected stops in Lyne will be added to the Longcross Surrey Connect service to access the existing key hubs.

The additional stops are:

  • Almners Road, Lyne
  • South Hardwick Lane, Chertsey

Mole Valley

Passengers can travel anywhere in Mole as shown in the map. There are no fixed routes on this service.

In addition, you can also travel to specific locations outside of Mole Valley which are shown below:

  • Effingham Junction station
  • Cobham, Waitrose
  • Cobham, Sainsbury's
  • Epsom hospital (front entrance)
  • Epsom hospital (back entrance)

Map described on this page

Tandridge

Passengers can travel anywhere in Tandridge. There are no fixed routes on this service. In addition, you can also travel to specific locations outside of Tandridge which are shown below:

  • Redhill High Street, bus stop B
  • Redhill Queensway, bus stop F

Map described on this page

West Guildford

Where can I use Surrey connect in the West Guildford operating zone?

Passengers can use Surrey connect to travel from the West Guildford zone to access the key hubs marked on the map below. There are no fixed routes on this service – you the passenger, determine the bus's route.

The Surrey connect West Guildford service operating zone can be seen in the map below. The green area shows the "West Guildford Zone"; passengers can travel between this zone and any key hubs marked by a black dot on the map.

Within each of the key hubs there are various Surrey connect stops that you can connect to. Below sets out each of the designated stops in each of the key hubs. Passengers must be travelling from or to the green West Guildford zone.

There are a number of Surrey connect stops within each of these key hubs where passengers can be picked up from or dropped off, to travel to or from the "West Guildford zone".

Please note: Passengers cannot travel between any two stops within the same key hub and cannot travel from one key hub to another.

Map described on this page

Key hubs and designated stops

  1. Royal Surrey / Park Barn
    1. Royal Surrey Hospital
    2. Tesco
    3. Veterinary School
    4. Surrey Sports Park
    5. Guildford Cathedral
  2. Westborough
    1. University of Surrey Twyford Court
    2. University of Surrey Austin Pearce
    3. Cathedral
  3. Woodbridge Hill
    1. Westborough Meadows (Lidl)
    2. Guildford College
  4. Guildford Town Centre
    1. Spectrum Leisure Centre
    2. Avonmore Avenue
    3. London Road Railway Station
    4. Queen's Road (Stoke Park)
    5. G Live
    6. Harvey Road
    7. Semaphore Road (Mount Alvernia Hospital)
    8. Library
    9. Police Station
    10. Friary Bus Station
    11. Millbrook
    12. Lawn Road (Guildford Borough Council)
    13. The Mount
    14. Guildford Railway Station
    15. Farnham Hospital
  5. Burpham
    1. Sainsbury's
    2. Burpham Shops
    3. Woodruff Avenue
  6. Bus Route 17
    1. All previous bus route 17 bus stops have been incorporated into the new service.

When you can travel

The connect service operates Monday to Friday 7am to 7pm and Saturday 8am to 6pm.

You can book up to 7 days in advance or on the same day. A minimum of 30 minutes notice is required to communicate your booking with the connect driver.

Who can use the service

The connect service can be used by anyone (young, old and in-between!)

How much it costs

Adult single fare

  • Under 5 miles: £2
  • 5 to 7 miles: £4
  • 7 to 10 miles: £6
  • 10 to 12 miles: £8
  • 12 to 15 miles: £10
  • Over 15 miles: £15

20 and under single fare

  • Under 5 miles: £1
  • 5 to 7 miles: £2
  • 7 to 10 miles: £3
  • 10 to 12 miles: £4
  • 12 to 15 miles: £5
  • Over 15 miles: £7.50

Concessionary passes and discounted fares

Free bus passes and LINK cards

Free bus passes and LINK cards (20 and unders) are both accepted on Surrey connect services.

They are only valid for travel after 9.30am Monday to Friday, and at all times at weekends and public holidays.

To make a booking using a Free bus pass or a LINK card via the App or booking page please follow the below steps:

  1. Select your chosen journey and continue to the payment screen
  2. Select 'Add a discount/subscription'
  3. A "Discounts and Subscriptions" box will appear, you can then add either a Free bus pass or a LINK card to your booking.
  4. Your fare will be automatically discounted depending on your pass type

Please note that the driver will request to see your valid Free Bus card or LINK card when boarding the vehicle. If a journey is booked under the discounted rate but a valid pass is not presented to the driver, the journey will charged at full fare.

For all enquires, please email: surreyconnect@surreycc.gov.uk

If your bus doesn't turn up

You will always be informed if your bus is running more that 10 minutes late. If it still hasn't arrived then please call the call centre for the DDRT service you are using. They will then be able to help you out.

How long the connect driver will wait for you

As the connect service is a shared service, keeping to time is key to ensure that all passengers have the best experience.

Our drivers will wait a maximum of one minute for you before moving off. This will ensure that other passengers onboard are not delayed.

Can I cancel my journey, and will I be charged?

You can cancel your journey up to 30 minutes before you are due to board the bus (if payment has been taken, you will not be charged)

Can I travel in my wheelchair?

For those requiring to use the tail lift on the bus, please note there is a 350kg combined weight limit (user and equipment combined).

When booking via the App or website there is an option to select if travelling in a wheelchair. If you book via the call centre then you will need to let the call centre advisor know that you are travelling in your wheelchair.

Your driver will ensure that you are safely secured on the vehicle prior to travel.

Does the bus have seatbelts?

Yes the vehicles are fitted with seatbelts which are height adjustable. We ask all passengers to wear the seatbelts provided.

Can children travel alone on the connect bus?

All children under 11 must be accompanied by an adult.

Can you use the service to go to school?

We are currently not able to fulfil journeys related to travel to or from schools in the peak morning and afternoon times. Timetable information for local bus services which service schools in the area is available here: Local bus services serving schools.

Students who are travelling to further educational establishments and colleges outside of the area can still use the service to access rail stations and other bus stops.

Who the service is operated by

The Surrey connect service is being operated on behalf of Surrey County Council by the following operators:

  • Mole Valley DDRT: Mole Valley District Council
  • Longcross DDRT and West Guildford DDRT: Woking Bustler
  • Tandridge: East Surrey Rural Transport Partnership
  • Farnham and Cranleigh: Waverley Hoppa Community Transport

Mole Valley District Council Logo

Bustler logo

East Surrey Rural Transport Partnership logo

Hoppa logo


Queries about the service

If you have any queries about the service please email us on:

Our privacy statement

For information relating to how your personal information is used, please see the Surrey connect privacy statement.


Files available to download

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