Trading Standards policies and plans

Information and services

Our investigations criteria

We receive many complaints and requests for help. We cannot investigate every matter but prioritise most serious and use information to plan prevention work.

Our enforcement policy

This policy sets out what businesses, and others being regulated, can expect from Buckinghamshire and Surrey Trading Standards enforcement officers.

Service Delivery Plan

We protect individuals, communities and businesses from harm and financial loss; we help business to thrive by maintaining a Fair Trading environment.

The Regulators Code

The Regulators’ Code provides a clear, flexible and principles-based framework for how regulators should engage with those they regulate.

Food Standards and Feed Controls Service Plan

Information on how we intend to fulfil statutory obligations to enforce standards for food and animal feeding stuffs.

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