Appealing a travel assistance decision

If your application for travel assistance has been unsuccessful you can appeal the decision, please see the details below.

If your child is eligible for assistance and you wish to appeal against arrangements put in place by the local authority, please use our online enquiry form.


You can appeal our decision if you live in Surrey and any of the following apply:

  • you have extenuating circumstances which you believe mean your child should be provided with travel assistance exception to the policy.
  • you believe that the initial travel assistance assessment was incorrect.
  • you have been refused travel assistance because the shortest walking route is under the statutory distance, but you believe the walking route to be unsafe. (Please note however, if measures are then introduced to make the route safe, travel assistance that has been because of an unsafe route will be withdrawn).

Stage one appeal

In order for your case to be considered under stage one of the appeal process, you must complete a stage one appeal form. The form must be returned, along with any supporting evidence, within 20 working days from receipt of the original assessment decision.

We encourage you to scan your form and send it back to us by email with any supporting documents.

On the form you must indicate:

  • whether you wish your case to be considered as an exception to the policy or whether you believe the original decision to be wrong.
  • why you believe the decision should be reviewed and give details of any personal and/or family circumstances you wish to be considered.

If possible, you should send in any independent supporting evidence with your completed form, such as from a GP or consultant, a social worker, the police, other local authority officers and copies of relevant court orders as appropriate.

When considering reviews, the following will not normally be considered:

  • Parent/carers' work or other commitments
  • Attendance by siblings at other schools
  • A work experience placement
  • An address other than the home address, including a childminder's address
  • Ad hoc visits to other establishments or locations
  • Out of hours clubs (such as a breakfast club or after-school activities).

Outcome of the review

Within 20 working days of receipt of the written request a senior officer, who was not involved with making the original decision, will review the case. However, please note more complex cases may sometimes exceed the 20 working day turnaround time for review. The turnaround may also be exceeded during very busy periods.

The senior officer will write to you, normally within five working days of the review, setting out:

  • the decision reached
  • how the review was conducted
  • information about other departments and/or agencies that were consulted as part of the process
  • what factors were considered
  • the rationale for the decision reached and
  • information about how you can escalate their case to stage two (if appropriate).

Stage two: Independent Panel Review

If you are unhappy with the decision at stage one of the appeal process, you can request for your case to be passed to stage two.

Details on how to request a stage two appeal will be included in your stage one outcome letter. You must make a request for a stage two review within 20 working days from receipt of the local authority's stage one written decision.

Stage two case reviews will normally be considered within 40 working days of receipt of your request, A copy of the paperwork submitted to the stage two case review panel will be sent to you at least seven working days prior to the review.

At stage two your case will be heard by a panel of both local authority officers and Surrey County Councillors who will not have had any prior involvement with the case or be connected to the school or family in question.

You are not required to attend, but you will be asked to indicate on the stage two case review form whether or not you wish to attend the review to present your case verbally. If you do not wish to attend, the review will be scheduled to be heard in your absence.

An officer for the local authority will also be invited to present the local authority's case.

Outcome of the review

After the review, the clerk at the stage two case review panel will write to you, normally within five working days of the review, setting out:

  • the decision reached
  • how the review was conducted
  • information about other departments and/or agencies that were consulted as part of the process
  • what factors were considered
  • the rationale for the decision reached and
  • information about your right to put the matter to the Local Government Ombudsman.

Files available to download

  • Transport Case Review Form (PDF)
    Guidance notes and application form for requesting a transport case review if your child has been refused transport assistance under Surrey County Council’s Transport Policy.