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Reporting a street light emergency

What is an emergency?

The following list of scenarios are considered to be emergencies.

Street lights 

  • Knocked over
  • Lantern Spun round more than 30 degrees
  • Leaning Badly (over 20 degrees)   
  • Bracket hanging off
  • Badly Bent   
  • Bracket fallen off
  • Broken into pieces   
  • Lantern hanging
  • Loose in ground   
  • Lantern fallen off
  • Bowl hanging   
  • Inspection door missing / wires exposed
  • Sparking   
  • On fire
  • Smoking

Illuminated signs

  • Knocked over   
  • Sign light fallen off
  • Leaning Badly (over 20 degrees)   
  • Sign light hanging off
  • Badly Bent   
  • Smoking
  • Broken into pieces   
  • Sparking
  • Loose in ground    
  • On fire
  • Inspection door missing / wires exposed   
  • So much graffiti the sign cannot be seen
  • No Entry sign turned round wrong way

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Illuminated bollards

  • Knocked over    
  • Missing
  • Leaning badly    
  • Loose on island
  • So much graffiti the sign cannot be seen    
  • Turned round wrong way (So sign not visible)
  • Smoking    
  • Ground light open / wires exposed
  • Sparking    
  • On fire
  • Broken into pieces or cut badly with knife    
  • Turned round wrong way (So sign not visible)

Underground cables

If anyone strikes, hits or breaks an underground cable they MUST contact either UK Power Networks PLC or Scottish & Southern Energy PLC as appropriate. These calls must NOT be reported to the County Council as cable strikes are the responsibility of whoever caused the damage.

  • UKPN: 0800 783 8866
  • SSE: 0800 072 7282

To report a fault that is not an emergency, please see: Report or track faults with street lighting or sign lighting.

Glossary

  • Bowl: The polycarbonate section at the bottom of the lantern through which the light shines
  • Lantern: The major component at the top of the street light in which the lamp sits
  • Bracket: The 'arm' that holds the lantern to the main street light 'shaft'
  • Inspection Door: The access panel at the base of the column

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How do I report an emergency?

If you see an emergency situation please call 0300 200 1003 immediately to report it.

What information will I need to provide?

Please have the following information to hand when reporting an emergency

  • Detail of type of damage to the column
  • Address details (road name, name of Town or Village and postcode)
  • Number on column (This is normally on the lamp post approximately two meters from the ground facing the road. Regretfully the street light may not always have a number, especially on old equipment.)
  • Details of any building or landmarks close to the column (house names or number, post boxes, bus stops etc)
  • Please also leave your name and telephone number so that we may contact you to clarify the location if we cannot find it.

How long will it take for us to attend?

We will ensure to respond to all emergency faults within two hours.

Files available to download

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