Skip to main content

Report a highway problem

Please note that we are currently experiencing a high volume of highway reports which we are making our way through as quickly as possible. This may have an impact on our timescales.

Are you reporting an emergency situation?

We define an emergency as a hazard that is an immediate threat to life or limb. If you want to report a highway emergency or you are unsure please do not report it online, call our Contact Centre.

Non-emergency faults

If the problem is not listed above

If the problem you are reporting is not covered by one of the options above please use the A to Z of online highways forms to locate the appropriate form.

Other reporting options

Our online system is the most popular and easiest way to report a problem. However, if you cannot, or do not wish to, complete a form online, then please contact us and we will be more than happy to assist you.

Any personal information supplied will be held under the provisions of th Data Protection Act and will not be disclosed to third parties.

Potholes on map

We have upgraded our reporting map so that you can now see the locations where a pothole has already been reported, inspected or repaired.

All red circular icons on the map show a pothole which is awaiting inspection or repair. All green triangular icons show a pothole which has been assessed and fixed (where applicable). You can click on the icons to find out further information about the pothole. If you're satisfied that we're already aware of the pothole you're concerned about, there is no need to re-report it. You can still report new potholes to us.

Please note that the map is not updated in real time, and it may take up to 24 hours for it to display any newly reported, or newly fixed potholes.

Track the progress of a highway problem

If you would like an update on the status of a defect that you have reported previously, then please contact us - making sure you have your reference number to hand.

You may like to review our help with reporting a highway problem page to find out about our timescales for responding to your report.