Apply for a Surrey LINK bus card

Page contents

• Introduction
• Summary of eligibility
• Apply online for your LINK card
• Successful applicants
• Unsuccessful applicants
• Using your LINK card
• Renew or replace your LINK card
• Changing your name or address
• Other travel discount cards

Introduction

The Surrey LINK card is for young people aged 20 and under who live in Surrey. It can be used on any single or return bus journey that starts and/or finishes in Surrey and allows you to get 50% off the adult fare for the journey you are taking. On most routes this is the equivalent of a child fare.

Please note the LINK card discount does not apply to: a child fare, season tickets or tickets purchased under the £2 bus fare cap scheme. The LINK card cannot be used on bus services operated by Transport for London (TfL),

The LINK card is free. A £10 administration charge will be made for replacement cards (that have been lost, stolen or damaged).

The two types of LINK card

Under 16s

• You will need to ask a parent, guardian or carer to apply on your behalf if you are under 16.
• Your LINK card will be valid for a maximum of 3 years or until your 16th birthday. You will then need to renew your LINK card every 3 years or once you are over 16 re-apply for an over-16 card.

Over 16s

• If you are over 16, your LINK card will be valid until the day before your 21st birthday.
• You can apply up to 28 days before your 21st birthday

Summary of eligibility

To be eligible for a LINK card, you must be:

• aged 20 or under. You can apply up to 28 days before your 21st birthday.
• living in one of the administrative boroughs/districts of Surrey
• starting and/or finishing your bus journey in Surrey.

If you live outside Surrey you will not be eligible for this card, so please contact your local council for advice on transport assistance.

The LINK card cannot be used on bus services operated by Transport for London (TfL). The services affected are:

• 116, 117 and 166
• 203, 216, 235, 290 and 293
• 403, 404, 405, 406, 407, 411, 418, 434, 464, 465, 466, 467 and 470
• K3
• R68
• S1

(Please note that some of the above routes have the same number as other bus services that operate in Surrey which do accept the Surrey LINK card. Please follow the above links to see if your bus service is affected).

Apply online

The LINK card application process is now open and you will be able to start using your new LINK card from 17 July 2023.

Apply for a Surrey LINK card online

Please note the LINK card discount does not apply to: a child fare, season tickets or tickets purchased under the £2 bus fare cap scheme. The LINK card cannot be used on bus services operated by Transport for London (TfL)

Before you apply

Check with individual bus operators for additional discounts available, as many bus services in Surrey already offer half price travel to under 16s. Also, please check with individual operators on their fare structures and for other travel discounts offered.

You will need:

• your date of birth, full postal address and your email address
• digital photo/passport style image ready to upload or capture. You can use the camera on your smartphone, tablet or PC to do this. (Please note you cannot change your photo after the first time you apply for your card/after you have gone through the verification process).

Please note, when your application is submitted we will use an address checking software to check that the address given is within Surrey

If you are under 16, you will need to ask a parent, guardian or carer to apply on your behalf. You do not need to upload any proof of age documentation to apply for a LINK card.

If you are over 16 and applying for a LINK card, you will need to upload one of the below valid documents to prove your age:

• passport
• photo driving licence
• CitizenCard
• EEA national identity card

Please contact the LINK team (surreylink@surreycc.gov.uk) if you are not able to submit any of the above documents or if you require assistance with your application or cannot complete it online.

Successful applications

Your LINK card will be sent to your home address 10 days after you apply. If your card has not arrived at your home within 10 working days from when you applied, please contact us by email: surreylink@surreycc.gov.uk

Please note: we will start printing the new LINK cards from the 10 July 2023

Unsuccessful applications

If your application for a Surrey LINK card is unsuccessful, you will be notified via email. If your application is unsuccessful and you wish to speak to us, please contact us via email surreylink@surreycc.gov.uk

Using your LINK card

Your card is valid 24/7 all year round.

The ticket machines will only recognise the LINK card when you scan it. If this scheme is successful, Surrey County Council might consider moving to an app-based scheme in the future.

If you don't have your LINK card with you, you may be asked to pay full adult fare.

How to use your LINK card

For those bus operators that accept contactless payment:

1. Young person boards the bus and tells the driver where they are going
2. Young person holds the LINK card to the ticket machine
3. The driver will then confirm with the young person whether the journey is a single or return
4. Young person will then present their contactless card to the ticket machine
5. The driver will issue the half price single or return ticket
6. Young person will then be asked to hold the LINK card to the ticket machine to complete the transaction

For those operators that accept cash payments:

1. Young person boards the bus and tells the driver where they are going
2. Young person holds the LINK card to the ticket machine
3. The driver will then confirm with the young person whether the journey is a single or return
4. The driver will issue the ticket

Renew or replace your LINK card

Renew your card

Your LINK card is valid for 3 years. Please renew your LINK card by logging into your account. Renewal cards can be ordered 28 days in advance of the expiry date. If you have any problems renewing your LINK card please contact us via email: surreylink@surreycc.gov.uk

Replace a lost, stolen or damaged card

Replacement cards will cost £10 and your previous card will no longer be valid.

If your card is stolen, please report it to the police in the first instance, because if you have a Crime Reference Number from the Police, we can replace your card free of charge.

If you have lost or damaged your card, please contact us via email: surreylink@surreycc.gov.uk.

Faulty card

If you card is faulty and not working, please contact us via email (surreylink@surreycc.gov.uk) with the following information: name, date of birth, post code and card number with a brief description of the fault.

Please do not bend or chip your card, otherwise you may crack the part of the card that our reader needs to read to accept it.

We regret any travel days lost or costs incurred due to a card being lost, stolen or damaged cannot be replaced.

Changing your name or address on your LINK card

If your name or address changes whilst you have a card, please contact the Surrey LINK team via surreylink@surreycc.gov.uk

Other travel discount cards

Bus

If you are 16 plus and travel to school or college via Transport for London bus services, you can apply for the Transport for London's 16 plus Oyster photocard. The Oyster card will allow Surrey students to pay-as-you-go at half the adult single fare. For further details, contact 0845 300 7000 or visit the Transport for London website.

Train

If you are 16 to 17 and travel to school or college by train, you can apply National Railcard 16 to 17 Saver, it allows students 50% off single, return and season tickets. Please note: this scheme is not administered by Surrey County Council.

In this section

• Terms and conditions