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Contact details for bus operators

Important changes to disabled and companion bus passes from 1 April 2019

From 1 April you will no longer be able to travel for free before 9.30am or after 11pm on weekdays with a disabled or companion pass. Travel is still free between 9.30am and 11pm on weekdays and any time at the weekend and on public holidays.

Local bus operators might offer travel at a reduced fare for disabled pass holders. Please check with your local bus operator if they will offer this. As of 1 April 2019 the main Surrey bus operators have agreed the following:

  • Arriva has agreed to offer a £1 flat fare to disabled pass holders before 09.30 Monday to Friday
  • Safeguard has agreed to offer a £1.20 flat fare to disabled pass holders before 09.30 Monday to Friday
  • Hallmark has agreed to offer a £1 flat fare to disabled pass holders before 09.30 Monday to Friday
  • Carlone has agreed to offer a £1 flat fare to disabled pass holders before 09.30 Monday to Friday
  • Stagecoach, Falcon and White Bus have agreed to offer a half fare to disabled pass holders before 09.30 Monday to Friday

More information can be found on our Changes to concessionary travel for disabled and disabled companion pass holders page.

A

  • Abellio
    TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES
    Email: customerservices@tfl-buses.co.uk
    Website: www.abellio.co.uk
  • Arriva London
    TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES
    Email: customerservices@tfl-buses.co.uk
    Tel: 0343 222 1234 — charges apply
    Website: www.arrivalondon.com
  • Arriva Kent and Surrey
    Bus Garage, Leas Road, Guildford, GU1 4QT
    Tel: 01483 534939
    Website: www.arrivabus.co.uk/kent-and-surrey

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B

  • Bear Buses
    54 Faggs Road, Feltham, Middlesex TW14 0LG
    Tel: 07904 324841
  • Buses4U
    East Surrey Rural Transport Partnership, Tandridge District Council, 8 Station Road East, Oxted, Surrey RH8 0BT
    Email: rtp@tandridge.gov.uk
    Tel: 01883 732791
    To make a booking: 01372 204540
    Text: 0788 5130005
    Website: www.buses4u.org.uk

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C

  • Cardinal Buses
    Larkfield, Vicarage Road, Egham TW20 8NN
    Email: info@cardinalbuses.co.uk
    Tel: 01932 820666
    Website: www.cardinalbuses.co.uk
  • Carlone Buses
    12 Ferry Lane, Wraysbury, Staines, Middlesex TW19 6HG
    Email: carlone48@msn.com
    Tel: 01784 488009
    Website: www.carlonelimited.co.uk
  • Cobham Chatterbus
    Tel: 01883 732791
    Website: www.chatterbus.org.uk
  • Compass Bus
    Faraday Close, Worthing, West Sussex BN13 3RB
    Email: office@compass-travel.co.uk
    Tel: 01903 690025
    Website: www.compass-travel.co.uk

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E

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F

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H

  • Hallmark Connections Coach Travel Centre, Bedfont Road, Stanwell, Staines TW19 7LZ
    Tel: 0203 941 7022
    Website: www.hallmarkbus.com
  • Home 2 School Ltd
    Unit 1B, Merrow Business Centre, Merrow Lane, Guildford GU4 7WA
    Tel: 01483 568 258

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L

  • London Buses (Transport for London)
    Customer Service Centre, 4th Floor, Zone G7, Palestra,
    197 Blackfriars Road, London SE1 8NJ
    London Travel Information (24 Hours) Tel: 0343 222 1234
    Website: www.tfl.gov.uk
    Email: travinfo@tfl.gov.uk
  • London General
    TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES
    Email: customerservices@tfl-buses.co.uk
    Tel: 0343 222 1234 — charges apply
    Website: www.go-ahead-london.com
  • London United Busways
    Busways House, Wellington Road, Twickenham, Middlesex TW2 5NX
    Tel: 020 8400 6665
    Website: www.ratpdevlondon.co.uk

    Email: customer@lonutd.co.uk

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M

  • Metrobus
    Wheatstone Close, Crawley, West Sussex RH10 9UA
    Tel: 01293 449 191
    Text: 07583 051915
    Website: www.metrobus.co.uk
    Email: feedback@metrobus.co.uk
  • Metroline
    TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES
    Email: customerservices@tfl-buses.co.uk
    Tel: 0343 222 1234 — charges apply
    Website: www.metroline.co.uk

N

  • National Express
    Customer Services, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD
    Tel: 08717 818181
    Website: www.nationalexpress.com

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R

  • Reptons Coaches
    Challacott, Guildford Road, Bookham KT23 4HB
    Tel: 01372 452330
    Website: www.reptonscoaches.com
  • Runnymede Community Transport
    Civic Centre, Station Road, Addlestone KT13 2AH
    Tel: 01932 425050
    Website: www.runnymede.gov.uk
    Email: communitytransport@runnymede.gov.uk

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Q

  • Quality Line (Previously Epsom Buses)
    3 Roy Richmond Way, Longmead Business Park, Epsom KT19 9AF
    Tel: 01372 731703
    Website: www.ratpdevlondon.co.uk

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S

  • Safeguard Coaches
    Safeguard House, Clay Lane, Jacobs Well, Guildford, Surrey GU4 7NZ
    Tel: 01483 561 103
    Text: 07858 711869
    Website: www.guildfordbus.co.uk/
    Email: buses@safeguardcoaches.co.uk
  • Southdown PSV
    Unit 3, Silverwood Industrial Estate, Snow Hill, Copthorne, West Sussex RH10 3EN
    Tel: 01342 719619
    Southdown website
  • Stagecoach
    Stagecoach Hants and Surrey, Bus Station, Southgate, Chichester, West Sussex PO19 2DQ
    Tel 0345 121 0190
    Website: www.stagecoachbus.com/about/south
    Email: south.enquiries@stagecoachbus.com
    Disability Helpdesk: Tel: 0345 121 0190 (Option 0),
    Email: south.disabilityhelpdesk@stagecoachbus.com
  • Sullivan Buses
    First Floor, Deards House, St Albans Road, Potters Bar, Hertfordshire EN6 3NE
    Tel: 01707 646 803
    Website: www.sullivanbuses.co.uk
    Email: admin@sullivanbuses.com

W

  • Wasp Community Bus
    The Old Farm, The Village, Ewhurst GU6 7PB
    Tel: 07806 460069
  • Waverley Hoppa
    Waverley Community Transport, Unit 8, Towergate Business Centre, Coopers Place, Coombe Lane, Wormley, Surrey GU8 5SZ
    Tel: 01428 681701
    Website: www.hoppa.org.uk
    Email: enquiries@hoppa.org.uk
  • White Bus
    North Street Garage, North Street, Winkfield, Windsor, Berkshire, SL4 4TF
    Tel: 01344 882612
    Website: www.whitebus.co.uk
    Email: office@whitebus.co.uk

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