Changes to the library service IT and computer systems
Answers to your questions about borrowing stock from other libraries in the Libraries Consortium (TLC).
Since August we have been introducing a number of changes to our IT with the aim of modernising and upgrading our equipment and systems.
The following changes have now been completed:
- Installation of new staff PCs and public PCs in all libraries, upgrading to Windows 10 with the latest Microsoft programmes, improving the speed and reliability.
- Introduced self-service print release from our kiosks.
- Upgraded our Library Management System
- Joined The Libraries Consortium, allowing you to use your library card in any of our Surrey Libraries as well as the 380 participating libraries across London and Essex.
Your questions answered
When will I get full access to stock from across The Libraries Consortium (TLC)?
Stock from across The Libraries Consortium (TLC) will be available from 23 November 2021. You can place reservations on titles on the catalogue regardless of where they are in the consortium. This is a huge increase in the choice of books and other lending materials available including foreign language stock and specialist collections; Borrowers will now have access to over eight million items of stock from over 380 branches.
How do I search for books on the catalogue?
The catalogue is set to Surrey Libraries stock in the first instance, but the search can be expanded to include all consortia libraries. This can be done by selecting 'Everything' in the location search field of our catalogue.
If I reserve an item from another library in the consortium how long will it take to arrive?
There will be twice weekly visits to the central point of collection for the consortium for bringing items to and from Surrey. Those items will then be sorted and distributed, as usual, ready for you to collect your reservation from your local library. This service will be monitored during the first few months, and, if necessary, we will adjust it to ensure your items don't take too long to arrive.
Can I return items borrowed at other TLC libraries to libraries in Surrey and the other way around?
Yes, you can return items to any library in the consortium.
How does it work if I use my library card in other TLC libraries?
If you borrow items directly from another TLC member you will be subject to their policies and procedures around loan periods, fees, and charges. However, if you borrow your item from a Surrey library as normal you will continue to be charged our fees and charges whether your item is fulfilled by Surrey stock or consortia stock.
Will I be able to use other services, such as computers and wi-fi, in other TLC libraries?
Yes, you will be able to use PCs in all libraries and wi-fi in most libraries, subject to their local policies and procedures.
What happens if I am already a member of another library service within TLC?
You will no longer need two library cards and we encourage members to only have one card. In this instance we would suggest keeping the card for the library service you use the most and shutting down your other membership.
Please speak to a member of staff, in the Library service where you are shutting down your membership, if you wish to do this.
Will people from other libraries in the consortium be able to reserve Surrey stock?
Yes. In the case of new Surrey stock this will be after a set period of 42 days to ensure that Surrey customers have priority access to new Surrey stock. Other collections such as our New Titles and Bestseller promotions are also restricted from consortia borrowing.
For the latest news and updates
For the latest Coronavirus information and advice, please see the Surrey County Council Coronavirus webpages.
Visit our Coronavirus information page for updates on library services and the Coronavirus.
Follow your library on social media.
For library events and activities please see Events and activities in Surrey Libraries.
For the latest news, events and new releases, read the latest copy of our eNewsletter Shelf Life, which has now been incorporated into Surrey Matters.
Surrey County Council is planning to work closely with communities across the county to ensure their library services remain open with an updated library service that works for them. There are 52 libraries across Surrey now and the Council want to keep library services in each of the communities that they serve.
Find out more about plans to modernise the library service.