- Login to your account
- Provision of online resources from 1 April 2023
- Surrey library CIPFA survey results
- Warm Hubs in Surrey
- Follow your library on social media.
- Events and activities in Surrey Libraries
- Library support for Ukrainian nationals
- Print from your own device
- For the latest Coronavirus information and advice, please see the Surrey County Council coronavirus webpages.
- Borrowing stock from other libraries in the Libraries Consortium (TLC): your questions answered
- Surrey Performing Arts Library Review, latest news
- Library modernisation
Provision of online resources from 1 April 2023
Following a review of our online resources, from 1 April 2023 the following resources will no longer be available through Surrey Libraries:
- Go Citizen
- Theory Test Pro
- Times Digital Archive
- Oxford English Dictionary
Due to the low levels of use that this resources have received we can no longer justify the cost and after careful consideration will not be renewing our subscription.
We are committed to providing the best value for money for residents and will continue to prioritise spending in areas which benefit the most users.
We apologise for any inconvenience this may cause and thank you for your understanding.
Surrey library CIPFA survey results
We're really excited to be able to share the results from the CIPFA (The Chartered Institute of Public Finance and Accountancy) survey we undertook earlier this year. For more information about CIPFA see their website.
Across the survey period we had a remarkable 9,000 completed surveys, which will provide us with invaluable information to help us evaluate our services and explore where we can make improvements.
The age range of respondents spanned from 16 to an impressive 101 years old showing that Surrey Libraries support our customers over their whole lifetime.
We were overwhelmed by the positive feedback detailed in the surveys and it was a pleasure to see how much our customers appreciated the service and dedication from our frontline staff.
Our question relating to loneliness highlighted the positive impact libraries have on the mental health of our communities, especially post COVID.
Some of the key results were:
- 69% of our customers have been enjoying our services for over three years, and we received lots of lovely comments saying people had been a member for 30+ years and what an important role their local library had played in their lives.
- The results also showed that our customers receive an outstanding level of customer care with 97% of respondents saying that they receive a good or very good standard of care when visiting our Libraries. Overall satisfaction was impressively high with 93% feeling good or very good about the library they visited.
- 71% of customer's intended to borrow a book during their visit. Of those customer's 83% felt the choice of books on offer was either good or very good and 93% felt they were in good or very good physical condition.
- Of the customers who felt lonely 62% said a visit to the library helps to reduce feelings of loneliness and isolation and we had many comments saying what a lifeline the online services became when people were unable to visit in person and how important attending events and being able to see our staff in person was in helping people get used to the new normal.
These results are also reflected in many of the comments left by our customers with a number commenting on the importance of Surrey Libraries during and post COVID. The Ready Reads were referenced a number of times as a lifeline during COVID and customers enjoyed the chance to try new authors through books chosen by their local library staff.
Regarding the attractiveness of our Libraries, it was great to see Horley, Merstham, Dorking and Cobham topping the charts which demonstrates the benefits of investing in our buildings and highlights the future benefits of our transformation programme.
A selection of comments from our customers:
"The library is my happy space; the staff are always so kind and welcoming."
"The library is both an invaluable resource and a beautiful space. I have been visiting for over ten years and have always appreciated the helpful staff and broad selection of books. Thank you to all at the library – you are appreciated."
"Brilliant facilities for children with great staff that are friendly and approachable for the children to engage with."
And in relation to loneliness:
"Having access to so many books gives a sense of companionship and being amongst others who like to read gives a sense of community."
"Studying from home gets lonely, so just to be around other people is very helpful."
"Being around other people – a public space without having to spend money."
"Getting out of the house and seeing normal life."
Thank you to everyone who took the time to fill out the survey, the information we collected is proving invaluable in helping us to improve our services.
Warm hubs in Surrey
These are places where you can drop in, get warm and meet others. There is also free energy advice available too. List of warm hubs in Surrey. Interactive map showing the location of warm hubs in Surrey.
Warm welcome and warm hubs in libraries
The Warm Welcome offer encompasses everything that Surrey Libraries have at their core, a friendly, accessible space in the centre of communities; a space that is open to all. We provide books for pleasure and for learning, as well as free Wi-Fi, computer access, and a place to relax and recharge along with our fantastic cultural offer. Additional funding has also been awarded to enhance our core offer and this includes:
- free hot drinks
- activity packs (puzzles, colouring packs, card/board games, crochet sets, knitting sets and more).
- wash kits.
17 selected libraries have been designated as enhanced Warm Hubs. These will provide additional volunteer-run advice sessions on saving energy, including insulating your home.
Enhanced warm hubs
The following libraries have been designated enhanced warm hubs:
- Caterham Valley
Library warm welcome volunteers
We are seeking volunteers to help with our warm hubs. We will give you training, and local staff will provide ongoing support.
Find out what is involved and how to become a warm welcome volunteer
Login to your account
To login to your account, search the catalogue, renew and request items online, please use the Surrey Libraries' online system. You will need your library card (borrower) number and PIN number. Forgotten you PIN, please see how to reset your PIN.
All libraries (except the Community Partnered Libraries) now have new canon MFDs (multifunction devices) which print, copy and scan. Please ask a member of staff in the library. We are hoping to install these devices at Community Partnered Libraries in the near future. In the meantime please check with your local Community Partnered Library to see if they offer these facilities or see details under facilities on their webpage: Bagshot, Bramley, Byfleet, Ewell Court, Lingfield, New Haw, Stoneleigh, Tattenhams, Virginia Water and Warlingham.
Print from your own device
You can now print documents from your own device such as a laptop or mobile phone.
Log in to the PC booking system, using your library card number and PIN, and follow the instructions.
Once submitted, your files will be securely processed and prepared for printing within the next few minutes.
You can then pay for and collect your print jobs at one of the self service kiosks or by speaking to a member of staff in your nearest library.
Your print job will then be available for the next 3 hours. Printing charges apply and are paid at point of collection.
Borrowing stock from other libraries in the Libraries Consortium (TLC): your questions answered
When will I get access to stock from across The Libraries Consortium (TLC)?
Stock from across The Libraries Consortium (TLC) will be available from 23 November 2021. You can place reservations on titles on the catalogue regardless of where they are in the consortium. This is a huge increase in the choice of books and other lending materials available including foreign language stock and specialist collections; Borrowers will now have access to over eight million items of stock from over 380 branches.
Please note that this currently only applies to physical stock and not eResources such as eBooks, eAudiobooks and eMagazines.
How do I search for books on the catalogue?
The catalogue is set to Surrey Libraries stock in the first instance, but the search can be expanded to include all consortia libraries. This can be done by selecting 'Everything' in the location search field of our catalogue.
If I reserve an item from another library in the consortium how long will it take to arrive?
There will be twice weekly visits to the central point of collection for the consortium for bringing items to and from Surrey. Those items will then be sorted and distributed, as usual, ready for you to collect your reservation from your local library. This service will be monitored during the first few months, and, if necessary, we will adjust it to ensure your items don't take too long to arrive.
Can I return items borrowed at other TLC libraries to libraries in Surrey and the other way around?
Yes, you can return items to any library in the consortium.
How does it work if I use my library card in other TLC libraries?
If you borrow items directly from another TLC member you will be subject to their policies and procedures around loan periods, fees, and charges. However, if you borrow your item from a Surrey library as normal you will continue to be charged our fees and charges whether your item is fulfilled by Surrey stock or consortia stock.
Will I be able to use other services, such as computers and wi-fi, in other TLC libraries?
Yes, you will be able to use PCs in all libraries and wi-fi in most libraries, subject to their local policies and procedures.
What happens if I am already a member of another library service within TLC?
You will no longer need two library cards and we encourage members to only have one card. In this instance we would suggest keeping the card for the library service you use the most and shutting down your other membership.
Please speak to a member of staff, in the Library service where you are shutting down your membership, if you wish to do this.
Will people from other libraries in the consortium be able to reserve Surrey stock?
Yes. In the case of new Surrey stock this will be after a set period of 42 days to ensure that Surrey customers have priority access to new Surrey stock. Other collections such as our New Titles and Bestseller promotions are also restricted from consortia borrowing.