Library news

Warm hubs in Surrey

These are places where you can drop in, get warm and meet others. There is also free energy advice available too. List of warm hubs in Surrey. Interactive map showing the location of warm hubs in Surrey.

Warm hubs in libraries

All libraries will offer a safe, neutral, and warm place where residents can come without the need to buy anything, offering books and resources, digital support, activities, and signposting to other organisations. ​

17 selected libraries have been designated as enhanced Warm Hubs. These will provide additional volunteer-run advice sessions on saving energy, insulating your home. Additional funding has also been secured to provide:

  • Free hot drinks.​
  • Distraction packs, e.g. puzzles, colouring packs, card/board games, crochet sets, knitting sets.​
  • Wash kits.

Enhanced warm hubs

The following libraries have been designated enhanced warm hubs:

Library warm welcome volunteers

We are seeking volunteers to help with our warm hubs. We will give you training, and local staff will provide ongoing support.

Find out what is involved and how to become a warm welcome volunteer

Login to your account

To login to your account, search the catalogue, renew and request items online, please use the Surrey Libraries' online system. You will need your library card (borrower) number and PIN number. Forgotten you PIN, please see how to reset your PIN.

Multifunction devices

All libraries (except the Community Partnered Libraries) now have new canon MFDs (multifunction devices) which print, copy and scan. Please ask a member of staff in the library. We are hoping to install these devices at Community Partnered Libraries in the near future. In the meantime please check with your local Community Partnered Library to see if they offer these facilities or see details under facilities on their webpage: Bagshot, Bramley, Byfleet, Ewell Court, Lingfield, New Haw, Stoneleigh, Tattenhams, Virginia Water and Warlingham.

Print from your own device

You can now print documents from your own device such as a laptop or mobile phone.

Log in to the PC booking system, using your library card number and PIN, and follow the instructions.

Once submitted, your files will be securely processed and prepared for printing within the next few minutes.

You can then pay for and collect your print jobs at one of the self service kiosks or by speaking to a member of staff in your nearest library.

Your print job will then be available for the next 3 hours. Printing charges apply and are paid at point of collection.

Activity Monitors are now available to borrow at Merstham and Woking Libraries

Surrey Libraries are working in partnership with Active Surrey to develop services and programs to positively impact the health and wellbeing of residents, focussing on physical activity.

As part of this work, you can now borrow an activity monitor (smartwatch) to track your activity levels and get more active.

The activity monitor is an Amazfit GT2 mini smart watch and is packed full of amazing features:

  • Easy to use & set up
  • Lightweight
  • Quick charging time
  • Long lasting battery charge – up to 14 days between charges
  • Monitors heart rate, activity, sleep quality, stress levels
  • Can be used with a phone app or standalone

It's easy to borrow one of these activity monitors from either Merstham library or Woking library, you need to be a library member.

If you are not a member you can either join online or in person at the library.

10 activity monitors are available at Merstham and Woking Library. There is no charge to borrow the activity monitor and the loan period is 6 weeks. Each watch is cleared of all the data and information collected over the loan period to comply with GDPR and privacy guidelines.

You can check the availability of monitors on the catalogue.

As part of the loan process, the borrower will be asked to complete a short survey before and after borrowing the device. This information is to help evaluate the success of this new service and will impact future availability of the service across all libraries.

Borrowing stock from other libraries in the Libraries Consortium (TLC): your questions answered

When will I get access to stock from across The Libraries Consortium (TLC)?

Stock from across The Libraries Consortium (TLC) will be available from 23 November 2021. You can place reservations on titles on the catalogue regardless of where they are in the consortium. This is a huge increase in the choice of books and other lending materials available including foreign language stock and specialist collections; Borrowers will now have access to over eight million items of stock from over 380 branches.

Please note that this currently only applies to physical stock and not eResources such as eBooks, eAudiobooks and eMagazines.

How do I search for books on the catalogue?

The catalogue is set to Surrey Libraries stock in the first instance, but the search can be expanded to include all consortia libraries. This can be done by selecting 'Everything' in the location search field of our catalogue.

If I reserve an item from another library in the consortium how long will it take to arrive?

There will be twice weekly visits to the central point of collection for the consortium for bringing items to and from Surrey. Those items will then be sorted and distributed, as usual, ready for you to collect your reservation from your local library. This service will be monitored during the first few months, and, if necessary, we will adjust it to ensure your items don't take too long to arrive.

Can I return items borrowed at other TLC libraries to libraries in Surrey and the other way around?

Yes, you can return items to any library in the consortium.

How does it work if I use my library card in other TLC libraries?

If you borrow items directly from another TLC member you will be subject to their policies and procedures around loan periods, fees, and charges. However, if you borrow your item from a Surrey library as normal you will continue to be charged our fees and charges whether your item is fulfilled by Surrey stock or consortia stock.

Will I be able to use other services, such as computers and wi-fi, in other TLC libraries?

Yes, you will be able to use PCs in all libraries and wi-fi in most libraries, subject to their local policies and procedures.

What happens if I am already a member of another library service within TLC?

You will no longer need two library cards and we encourage members to only have one card. In this instance we would suggest keeping the card for the library service you use the most and shutting down your other membership.

Please speak to a member of staff, in the Library service where you are shutting down your membership, if you wish to do this.

Will people from other libraries in the consortium be able to reserve Surrey stock?

Yes. In the case of new Surrey stock this will be after a set period of 42 days to ensure that Surrey customers have priority access to new Surrey stock. Other collections such as our New Titles and Bestseller promotions are also restricted from consortia borrowing.