Changes to the library service IT and computer systems
Surrey Libraries has joined the Libraries Consortium which will provide an improved service. As a Surrey Libraries member, you will be able use your card in any of the Surrey Libraries as well as the 380 libraries in London and Essex. This includes access to an additional 8 million plus items of stock as well use of their PCs. Access to and use of consortia libraries will commence in October.
Our data migration earlier this month was successful, our in library systems are now running as normal. Please note: We have received customer feedback about accounts no longer being linked. We are working with our supplier to resolve this issue. We apologise for any inconvenience.
Some online services are still unavailable.
You can now renew loans, search the catalogue, place holds (request titles), login to your account and join online.
Online payments are currently unavailable. You can make payments in the library. Find my nearest library.
Forgotten your PIN, please see how to reset your PIN.
We will also be upgrading our Public PCs to new machines and changing our printing system to allow Wi-Fi printing from your own device and the ability to book and access printing through our self-service kiosks. There will be other enhancements that include new Apps and web platforms which will be coming over the summer and autumn 2021. This will take a little bit of time to bed in so we will have completed that work by early 2022.
Your questions answered
What changes are happening and why?
- Surrey Libraries is joining the Libraries Consortium which will provide an improved service. As a Surrey Libraries member, you will be able use your card in any of the Surrey Libraries as well as the 380 libraries in London and Essex. This includes access to an additional 8 million plus items of stock as well use of their PCs.
- Joining the libraries consortium will provide a more up to date and better value for money library management system with enhanced functionality which is required to run a modern library service.
Why are you updating your PCs?
- We are moving from PCs using windows 7 to PCs with windows 10.
- This will provide a faster and more reliable service with increased functionality.
- This will provide the latest versions of Microsoft Office programmes.
- We are updating our PC booking system to allow self service printing via our library kiosks, printing from your own devices and improved booking software.
For the latest news and updates
Visit our Coronavirus information page for regular updates on which libraries are open, opening hours, information about what services are available, which services are paused, and the safety measures in place.
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For the latest news, events and new releases, read the latest copy of our eNewsletter Shelf Life, which has now been incorporated into Surrey Matters.
Surrey County Council is planning to work closely with communities across the county to ensure their library services remain open with an updated library service that works for them. There are 52 libraries across Surrey now and the Council want to keep library services in each of the communities that they serve.
Find out more about plans to modernise the library service.