Contact us about schools and learning

High call volumes - May 2023

We are currently experiencing extremely high call volumes due to primary school allocations. Please use our website if possible and if your enquiry is regarding your primary school allocation please see Step 5: We offer you a primary, infant or junior school place.

If you do need to speak to us, please bear with us and we will be with you as soon as possible Thank you.

Contact details

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.

Schools and Learning complaints, comments and compliments

If you have a complaint, comment or compliment about a school or academy you will need to contact them directly, our complaints, comments and compliments page has more information.

If you have a concern about the schools admissions process, you will need to follow our appeals guidance.

All other education or SEND related complaints will need to be submitted through our children's social care, education and SEND complaints process. Any comments or compliments can be submitted using our online comments and compliments form.