Sur-i the digital assistant

Who is Sur-i?

Sur-i is a new digital assistant that we're trialling on our website. It has been designed to answer your questions about school admissions. You won't be able to ask questions about any other topics during the trial.

How does it work?

Sur-i uses customer responses from previous questions to learn how best to answer your questions. It's constantly improving and becoming better at providing useful information. We will be examining its effectiveness during the trial, to judge whether to continue the project.

Why have we done this?

We have introduced this facility to answer your questions more quickly and at all hours of the day and night.

When is it available?

Sur-i will be able to answer questions 24 hours a day, and can respond quickly regardless of the number of questions it is receiving at any one time. Sur-i will only appear in the school admissions section of our website.

What can I ask it about?

You can ask Sur-i about any issues relating to school admissions, such as applying for junior or secondary school places, organising school transportation. For a full list of the areas covered by school admissions, please visit our school admissions pages.

How can I access it?

You can launch Sur-i from most school admission pages, by pressing the chat with me button.