Death registration appointment

Coronavirus: Important information

Death registrations are carried out by telephone appointment. If the death occurred in Surrey you can register the death over the telephone by making a death registration appointment.

Unless the death has been referred to the coroner, it is a legal requirement to register the death within five days.

The medical certificate of cause of death must have been issued by the doctor to the Register Office in advance of the appointment to register the death over the telephone.

If the death has been referred to the coroner, they will inform you when you are able to make an appointment to register the death over the telephone.

If you have already collected the medical certificate of cause of death from the doctor, you will need to be deliver the certificate to the register office prior to your telephone appointment.

To give the doctor time to electronically send the medical certificate of cause of death to the register office, we recommend that you select an appointment for the next working day.

Booking a telephone appointment

If the death occurred in Surrey you can register the death over the telephone by making an appointment through either of the following register offices in Surrey: Camberley or Reigate.

You can only book an appointment online if all of the following apply:

  • the medical certificate of cause of death has been issued by the doctor or hospital and sent electronically to the Register Office, or where the death was referred to the coroner, you have the relevant reference number
  • you are a relative of the deceased, were present at the death or are personally arranging the funeral
  • the death occurred within England or Wales
  • you can speak and understand English.

If any of the above do not apply, or if an inquest is, or has been, held by the coroner, please contact the Surrey Registration Service.

What the Registrar needs to know

During the telephone appointment, the Registrar will ask you provide the following information:

  1. Date of Death
  2. Place of Death
    1. This will be the name of the hospital or nursing home, the name or number of the house, the name of the street and village town etc.
    2. If the death took place in an ambulance, car etc then you need to provide information about the locality of the vehicle when the death occurred and the intended destination.
  3. Name and surname of the deceased
    1. This should be the name they were known as at the time of his or her death.
    2. You should also establish if they are known by any other name currently or previously.
    3. You need to record those details together with some notes as to the circumstances to help the registrar ascertain how to record the information in the entry
  4. Sex: Male or Female
  5. Maiden surname of woman who has been married or civil partnership
    1. This is the surname in which a woman contracted her (first) marriage or Civil Partnership.
    2. Date of Birth: Please provide approximate dates if exact date not known.
  6. Place of Birth
    1. Town and county/London borough or country of birth and only country if born outside UK.
  7. Occupation
    1. Provide as much information about their job title relating to the most recent occupation.
    2. Please also record whether the deceased was retired.
  8. Marital Status
    1. This will be the marital status of the deceased at the time of his or her death.
    2. Single (never married or in a civil partnership), Divorced, Husband or Wife, Widow or Widower, Civil Partner or Surviving Civil Partner
  9. Spouse/Civil Partners Name and Surname
    1. This should be the name and surname of the deceased's spouse or civil partner.
  10. Spouse/Civil Partners Occupation
    1. Provide as much information as possible about their job title relating to the most recent occupation and if retired
  11. Usual Address
    1. This should include the name or number of the house, name of the street and village or town.
    2. Where the death occurred in a hospital the deceased's usual address should be recorded.
  12. It would be helpful if you are able to locate the deceased's NHS number, which can be found on their NHS card or prescription (however this is not essential

  13. The Registrar will read the information back to you and will ask you to confirm that the details have been recorded correctly. It is essential that all information, names including spelling and dates are correct, as this is a legal document. If there are any errors in the registration, you will be required to apply for a formal correction, which will incur a charge.

What the Registrar will give you

The registrar will:

  • Issue the Certificate for Burial or Cremation (known as the Green Form) and email it directly to the Funeral Director, unless the coroner has issued an Order for Burial or a Certificate for Cremation already.
  • Register you for the Tell Us Once service and give you a reference number, enabling you to inform multiple local and central government departments of the death in one contact.

How much does it cost?

There is no charge for the death registration itself or the Tell Us Once registration.

Death Certificates

No death certificates are issued free of charge. The cost for each death certificate is £11.

If you require a death certificate, you can apply for a certificate after you have completed the telephone registration. The certificate will be sent by first class post. It is not possible to collect the certificate in person.

Corrections to Deaths Registrations

The Registrar will ask you to confirm the information that they have recorded in the register at the end of the registration. This is a legal document therefore it is important that the registration is accurate. Any correction of errors discovered after the registration has been completed, will incur a charge of £75 to £90 as well as the cost of replacement certificates.

What to do after the death

The Surrey Registration Service realises the difficulties you face at this time and we endeavour to provide a sympathetic, helpful and considerate service to you. Our information is intended to offer you help and guidance about some of the things that you need to do from the moment a bereavement occurs, as well as providing details of groups and contacts that may assist you over the next few days and weeks.

You can find further information details and information in our Bereavement Guide.

Book your appointment to register by telephone

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Support for unpaid carers

Caring to the End offers practical, legal and financial information and advice on coping with grief and where to go for support after caring for a loved one at the end of life. The website also offers tailored advice and guidance for a range of unpaid carers including parent carers and young carers.