Under 16 transport to school

Have you seen our chatbot?

We are currently trialling a chatbot to help you get quick access to the information you need about school transport. Before you view this page, please take a minute to use the chatbot which can be accessed using the 'chat with me' pop-up link or the 'speech bubble' icon at the bottom of your screen. Don't forget to also follow the steps in the chatbot to provide us with feedback so we can understand how helpful it is for you.

Information and services

Are you eligible?

    You should check if your child is eligible for travel assistance to a specific school before you apply for a place at a school, as your choice can affect your child's eligibility.


    How to apply

      If your child is starting in September, and your are eligible for travel assistance, you will need to apply by the end of March


      The result of your application

        We will contact you with the outcome of your application, and if you are eligible we will allocate you the appropriate form of travel assistance.


        Replacing lost or stolen fare card

          How to apply for a replacement bus, coach or rail under 16 travel card and the cost.


          Appealing the decision

            If your application for travel assistance has been unsuccessful you can appeal the decision. Find out how to make an appeal and the stages involved.