Replace a lost or stolen free bus pass – for older people

There are two ways to replace a pass

1. Online

You'll need:

Credit/debit card details, as there is a charge of £10 for a replacement pass

Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'

2. At a library

Please note: Although many libraries are now open, they remain unable to process bus pass applications due to ongoing restrictions connected to Covid-19. Please see above for details on how to apply online.

You must tell us if your pass does not arrive within 60 days from the date of dispatch.

Beyond the 60 days there is a charge of £10 to replace a lost pass.