Replace a lost or stolen free bus pass – for older people

There are two ways to replace a pass

1. Online

You'll need:

  • Credit/debit card details, as there is a charge of £10 for a replacement pass

Replace your free bus pass online

Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'

2. At a library

You'll need:

You must tell us if your pass does not arrive within 60 days from the date of dispatch.

Beyond the 60 days there is a charge of £10 to replace a lost pass.