Replace a lost or stolen free bus pass – for older people

There are two ways to replace a pass

1. Online

You'll need:

• Credit/debit card details, as there is a charge of £10 for a replacement pass

Replace your free bus pass online

Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'

2. At a library

You'll need:

• A participating library, where staff can help you through the process
• Cash or credit/debit card details, as there is a charge of £10 for a replacement pass
• Please be prepared to provide your National Insurance number

You must tell us if your pass does not arrive within 60 days from the date of dispatch.

Beyond the 60 days there is a charge of £10 to replace a lost pass.