Renew your free bus pass – for older people

You can only renew once you've received a renewal letter.

This is a reminder, sent to you one month before your pass is due to expire.

There are three ways to renew

1. Online

You'll need:

  • Your National Insurance number
  • An email address (an individual email address for each bus pass)
  • If you amend your address or your address has changed, you will need to provide proof of address (e.g. council tax statement or recent utility bill)
  • For guidance please refer to the back of your renewal letter

Renew your bus pass online

2. At a library

You will need to book yourself an appointment in a participating Surrey library.

Book a library appointment to renew your free bus pass

You'll need:

  • Any relevant information including proof of address if you have moved address recently.
  • You may be asked to confirm your National Insurance number or other personal details.

3. Completed letter

You'll need:

  • your renewal letter, completed and returned in full to:

    Surrey County Council
    Unit 3, Building B
    Truro Business Park
    TR4 9LF