Renew your free bus pass – for older people

You can only renew once you've received a renewal letter.

This is a reminder, sent to you one month before your pass is due to expire.

There are three ways to renew

1. Online

You'll need:

• Your National Insurance number
• An email address (an individual email address for each bus pass)
• If you amend your address or your address has changed, you will need to provide proof of address (e.g. council tax statement or recent utility bill)
• For guidance please refer to the back of your renewal letter

Renew your bus pass online

2. At a library

You'll need:

• A participating library, where staff can help you through the process (and take a digital photo for you)
• Your National Insurance number
• If your address has changed: new proof of address (e.g. council tax statement or recent utility bill)

3. Completed letter

You'll need:

• your renewal letter, completed and returned in full to:
  
  Surrey County Council
  Unit 3, Building B
  Truro Business Park
  Threemilestone
  TR4 9LF