Renew your free bus pass – for older people

You can only renew once you've received a renewal letter.

This is a reminder, sent to you one month before your pass is due to expire.

There are three ways to renew

You'll need:

Your National Insurance number
An email address (an individual email address for each bus pass)
If you amend your address or your address has changed, you will need to provide proof of address (e.g. council tax statement or recent utility bill)
For guidance please refer to the back of your renewal letter

You'll need:

A participating library, where staff can help you through the process (and take a digital photo for you)
Your National Insurance number
If your address has changed: new proof of address (e.g. council tax statement or recent utility bill)

You'll need: