Homes for Ukraine temporary bus pass scheme

To read this page in Ukrainian, please see Google Translate: Підтримка громадян України

Temporary bus pass available for Ukrainian nationals on the Homes for Ukraine scheme

Surrey County Council has worked with bus operators in Surrey to set up a scheme offering Ukrainian nationals a bus pass to give them free travel on their most used bus route. The temporary bus passes are valid for three months from issue to help Ukrainians newly arrived in Surrey on the Homes for Ukraine scheme, to get around. Each person aged 5+ years intending to travel by bus will need to show their individual bus pass. Children under 5 years don't need their own bus pass.

The Homes for Ukraine temporary bus pass is free of charge and users will simply be able to show their pass to the driver or tap on the ticket machine when boarding the bus from their chosen route, to enable them to travel whilst they settle into their new lives.

Listed below are operators currently offering the Homes for Ukraine temporary bus pass on their routes. Once issued, the bus pass can be used Monday to Sunday on the routes offered by the chosen bus operator only. We are hoping that more bus operators will offer the scheme soon.

Please note Metrobus have two travel schemes for Ukrainian Evacuees. Four weeks free travel for all Ukrainian Evacuees and 12 weeks free bus travel for those on the Homes for Ukraine scheme. If you have already applied for 4 weeks free travel and have a keycard this will change the way you need to apply. See applying to Metrobus details below.

Bus operators supporting the scheme

  • Compass Travel
  • Falcon Coaches
  • Metrobus
  • Reptons Coaches
  • Southdown Buses
  • Stagecoach
  • White Bus
  • Diamond/ Hallmark

How to apply

The Homes for Ukraine temporary bus pass can be applied for online using the form included in Step 1: Application below. The form can be filled in either by the UK family host on behalf of their Ukrainian guest(s) or by the person who wants the bus pass. Individual forms will need to be filled in for all person's aged over 5 years. Children aged under 5 years do not need a bus pass to travel.

Step 1: Application

  1. Check the bus route that you want the free travel to cover and make a note of the bus operator for that route. Make sure it is one of the bus operators listed above. Visit our bus timetables to check routes and bus operators.
  2. Pick the bus route that you will use most often so it will be most useful for you in your day-to-day life in Surrey.
  3. You will need to provide the following details depending on who is making the application.

    If you are applying for yourself, you will need to provide the following details to apply for a Homes for Ukraine temporary bus pass so that your details can be verified:
    • Your name
    • The address where you are staying in Surrey
    • Your date of birth
    • Your email address

    If you are a guest applying for family members, you will need to provide the following details to apply for a Homes for Ukraine temporary bus pass so that their details can be verified:-

    • Family member's name
    • The address where they are staying in Surrey
    • Their date of birth
    • Their email address, or your own if they do not have one
    • Please note confirmation emails and further instructions will be sent to the email address provided

    If you are a host applying on behalf of your guest, you will need to provide the following details so that your guest's details can be verified:-

    • Your guest's name
    • The address where your guest is staying in Surrey
    • Your guest's date of birth
    • Your guest's email address, or your own if they do not have one
    • Please note confirmation emails and further instructions will be sent to the email address provided.
  4. Once you have completed 1,2, and 3 above you are ready to fill in the application form.

Bus pass application form

Step 2: Application processed

Once you have applied by filling in the above Bus Pass Application Form you will receive confirmation of your application by email. Please note you may be asked by some bus operators to supply a passport style photo.

You can expect to receive your Homes for Ukraine temporary bus pass within 10 working days. Different bus operators issue the bus pass in different ways as follows:-

  • Compass - you will be sent the pass in the post to the address you have given once you have supplied Compass with a digital passport style photo.
  • Falcon Coaches – you will need to collect the pass from a travel shop / bus station information desk - Falcon Coaches Ltd, 20a Wintersells Rd, Byfleet, Surrey KT14 7LF
  • Metrobus - you will need to collect the pass from the Metrobus Travel Shop in Redhill. Redhill Travel Shop, 3 Princess Way, Redhill RH1 1UR. Open 8.30am to 1pm and 1.30pm to 5pm Monday to Saturday. Closed Sunday and Bank Holiday. You will need to bring along some proof of identity such as your passport, Visa, or another official document provided by the Home Office. See details below about different ways of applying to Metrobus if you have already applied for other schemes from Metrobus.
  • Reptons Coaches - you will be sent the pass in the post to the address you have provided.
  • Southdown Buses - you will be sent the pass in the post to the address you have provided.
  • Stagecoach - you will receive an email with a code for a free pass and instructions on how to use it.
  • White Bus - you will be sent the pass in the post to the address you have given once you have supplied White Bus with a digital passport style photo.
  • Diamond/ Hallmark - you will be sent the pass by first class in the post, and you will receive 3 x 4 weekly tickets for each checked applicant.

You will be told in advance how you will receive your bus pass.

Step 3: Bus pass issued

  1. Once Surrey County Council has verified that you or the person(s) you are applying for are eligible to receive a Homes for Ukraine temporary bus pass, your details will be provided to your chosen bus operator.
  2. The bus pass is free of charge no payment will be requested, you will not be asked to confirm your bank details at any point.
  3. If a photo is needed for a child's bus pass aged 5 to 15 years, you may need to pay for a passport style photograph
  4. The bus pass will be valid for a period of 3 months from issue.
  5. The pass will only be valid for use by the named person on the application and should not be given to anyone else for bus travel.
  6. The pass will be issued from your chosen bus operator and will not be valid on other bus operator routes. Check before you travel.
  7. Children aged under 5 years do not need their own bus pass but can travel on an accompanying adult's bus pass.
  8. For terms and conditions of travel please check your chosen bus operator's web pages for details.

For more information

If you need help with your application or have further questions please telephone: 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.

Homes for Ukraine temporary bus pass scheme privacy notice

Important information on other schemes offered by Metrobus for Ukrainian Nationals.

Metrobus have two travel schemes for Ukrainian Evacuees. Four weeks free travel for all Ukrainian Evacuees and 12 weeks free bus travel for those on the Homes for Ukraine scheme. If you have already applied for 4 weeks free travel and have a keycard this will change the way you need to apply.

Metrobus free 12 week bus travel for Ukrainians on the Homes for Ukraine Scheme

If you are on the Homes for Ukraine Scheme you are entitled to 12 weeks free bus travel.

I DO have a 4 week Metrobus keycard already and want to apply for the 12 week free bus travel from Metrobus

You can apply for a 12 week Metrobus free travel if you are on the Homes for Ukraine Scheme. If you already applied for and received a free 4 week Metrobus keycard you do not need to go back to the Metrobus travel shop. The application form button above will instead ask you for the last 8 numbers of the 18 digit identity number on your Metrobus keycard. If you are eligible, Metrobus will add the extra 8 weeks free travel automatically and email you directly to confirm that the additional free 8 weeks travel has been added and your keycard is ready to use.

I DON'T have a 4 week Metrobus keycard and want to apply for the 12 week free bus travel from Metrobus

You can apply for a 12 week Metrobus free travel if you are on the Homes for Ukraine Scheme. You will need to visit the Metrobus travel shops, bringing the necessary identification for all applications you have made.

Metrobus Crawley travel shop Crawley Bus Station, Friary Way, Crawley. RH10 1JA

Opening times:

  • Monday to Friday 08:30 – 18:00
  • Saturday 08:30 – 17:00
  • Sunday 10:30 – 16:30
  • Bank Holidays - dependant – please check before you travel

Metrobus Redhill travel shop 3 Princess Way, Redhill RH1 1UR

Opening times:

  • Monday to Saturday 08:30-17:00 (closed from 13:00 to 13:30 for lunch)
  • Sunday and Bank Holidays - closed

What you will need

  • Passport and visa (or official Home Office documents) for each applicant
  • Name and UK address and postcode
  • Date of birth
  • A separate email address for each account (if you are applying for a child, the email can be a parent's or guardian's email address)
  • A photo will be taken by Metrobus for children under 18

The Metrobus website details all of their bus routes and services. The Metrobus map shows all areas covered by this free travel.

How do I apply for the 4 weeks free travel as someone NOT on the Homes for Ukraine Scheme?

Metrobus are offering 4 weeks free travel to all new Ukrainian refugee arrivals to Surrey. To claim your free 4 week travel keycard, visit either of the following Metrobus travel shops:

Metrobus Crawley travel shop Crawley Bus Station, Friary Way, Crawley, RH10 1JA

Opening times:

  • Monday to Friday 08:30 to 18:00
  • Saturday 08:30 to 17:00
  • Sunday 10:30 to 16:30
  • Bank Holidays dependant, please check before you travel

Metrobus Redhill travel shop 3 Princess Way, Redhill, RH1 1UR

Opening times:

  • Monday to Saturday 08:30 to 17:00 (closed from 13:00 to 13:30 for lunch)
  • Sunday and Bank Holidays - closed

What you will need

  • Passport and visa (or official Home Office documents) for each applicant
  • Name and UK address and postcode
  • Date of birth
  • A separate email address for each account
  • A photo will be taken by Metrobus for children under 18

The Metrobus website details all of their bus routes and services. The Metrobus timetables and map webpages show all areas covered by this free travel.

If you require any further information on this free 4 week travel keycard, then contact the Metrobus customer services team: Email: feedback@metrobus.co.uk Telephone: 01293 449191