Surrey County Council is responsible for non-illuminated signs (non-lit) and bollards on county-maintained roads throughout Surrey. This includes regulatory signs (speed limit), warning signs (bend warning), direction signs and information signs.
Surrey County Council does not maintain non-lit signs and bollards on private roads or on the Highways Agency network such as the M25, M3, M23, A3 or the A30 in Staines.
Requesting or enquiring about new non-lit signs and bollards
Requests for new or replacement non-lit signs and bollards are looked at individually. We consider each request individually and follow government guidance to help keep roads and pavements free from unnecessary signs and street furniture.
If you would like to request a new non-lit sign or bollard in your area, please read requests for new and temporary signs before sending your request using our report problems or make a new request page.
If you have any problems using the online form, please contact us.
Maintenance of existing non-illuminated signs and bollards
Requests for replacement of damaged or missing non-lit signs or bollards are assessed by our Highways service. Safety critical and regulatory non-illuminated signs or bollards such as speed limit or warning signs take priority.
This means that a missing non-lit sign or bollard may not be replaced, if reported to us as: damaged, missing or obscured.
Replacement work is batched quarterly to enable efficiency and cost effective delivery so replacement may take up to six months.
Street name plates are classed as non-lit signs. However these are the responsibility of the relevant borough or district council.
Reporting a fault with a non-illuminated sign or bollard
Report a damaged, missing or obscured traffic sign on our report problems or make a new request page
If you have any difficulty with the online form, please contact us.
Please note: This reporting form should be used for non-emergency situations only. For emergencies please call 0300 200 1003.