Borrow or request items from the library
The library eBooks and downloadable audiobooks are currently held in a separate collection.
Books held by any Surrey library can be requested at your local library or by using the online catalogue. Many requested items incur a reservation charge. Please note: The normal request fees for Surrey libraries' stock reservations have been waived until further notice in response to the Coronavirus pandemic.
How to request a title
- If you are not already a library member, you can join online and request titles straight away.
- To request a book, log in to your account using your library card and PIN. If you have forgotten your PIN, you can reset your PIN online.
- Find a title by searching the catalogue.
- You will need to login to reserve a title. You can do this before searching for a title or by using the login option on the right of the search results screen.
- If it is available for request, there will either be a link "Reserve title" or button "Reserve" for you to click on. Once you have done this, follow the instructions on screen to choose the branch you would like to collect your item from.
As you request the book you will see where you are in the Queue. This indicates how many borrowers have already requested the title. Where you are Number 1 in the queue, the item is likely to arrive within 2 weeks when you will be notified that it is available.
- Where there are others in the queue before you, the item may take up to 6 weeks to arrive. For popular titles this can exceed this.
- You can check the status of your requested item at any time by logging into your account or by contacting us. If the item has a "reserved status", it is not yet ready to collect, if it states it is in "transit", it has been picked from the shelf and is on it's way to your chosen library. If it says it is "available for collection", you will have been notified that it is on the reservation shelf ready for you to borrow.
- The normal request fees for Surrey libraries' stock reservations have been waived until further notice in response to the pandemic.
How many items can I borrow?
Children, young adults, adults and Open Ticket users can borrow up to 20 items at a time - which can be 20 books. There is a limit of six DVDs and 12 recorded sound items.
Children under 5 can have their own Pebble card and can borrow up to 20 board books, picture books or talking books for up to three weeks.
These limits include any items borrowed using our Ready Reads service.
How long can I keep the items I have borrowed?
Books may be borrowed for up to three weeks. DVDs and CD-ROMs are issued for one week. Books/Audio books may be borrowed on an Open Ticket Adult for up to six weeks (for the initial loan period only). Find out if you qualify for an Open Ticket Adult.
Can I renew books and other items?
Yes - if another user has not requested a book, you can renew it 5 times for another three weeks each. Audio-visual items such as DVDs and Audio Books can also be kept beyond their due date for an additional charge. If you want to renew books or other items there are a number of ways to do this.
Do I have to return items to the library I borrowed them from?
No, you can return items to any Surrey library.
If an item is not on the catalogue you can use our online stock suggestion form to tell us what you would like added to our stock. We will consider your suggestion. This service is free but we regret we are unable to respond to stock suggestions.
If you are unable to get to a static library because of illness or disability we can arrange for books and audio material to be brought to you on a regular basis by a volunteer.
There is no charge for this service and we also offer a free request service.
For more information, please see our webpage: Library Direct Home Service.
Alternatively, if you have a friend, neighbour or relative who is able to take out books on your behalf, consider our Open Ticket. Our Open Ticket Adult is for anyone over 18 with a short or long term medical condition that has a substantial and negative effect on their day-to-day life, affecting their ability to use the printed book stock, choose for themselves when to visit the library or borrow and return library books.