FixMyStreet - privacy notice


  • Name of Service - Highways
  • Directorate - Environment, Infrastructure and Growth
  • Date of Issue - 1 May 2024
  • Date of current issue - 1 May 2024
  • Review Date - 1 May 2026


The reasons why we use your personal data

This privacy notice applies to the functions of the Highways service and the use of the FixMyStreet website for the reporting of highway defects.

What processing of personal data is undertaken by the service?

Your personal data, as provided by you when reporting an issue, is collated in order to carry out our statutory responsibilities and respond to your complaint or enquiry.

If you subscribe to an alert, you'll receive an automated email every time someone makes a report within the area you specify. The frequency of these emails will depend on how large your chosen area is and how many reports are made within it, but you won't get more than one an hour. If you've opted to follow a report, you'll receive an email each time an update is made, which could be a change in status made by our team or an update from the person who made the report originally.

In addition, we collect your personal data for the following:

  • Service delivery
  • Service improvement and planning
  • Research
  • Statistical analysis and reporting
  • Safeguarding
  • Vital Interests

What Information do we collect?

  • Name
  • Email address
  • Telephone number

How we are allowed to use your personal data

Legal obligation or public task under various UK legislation including but not limited to:

  • Local Government Act
  • Localism Act 2011
  • Crime and Disorder Act 1998
  • Road Traffic Regulation Act 1984
  • Traffic Management Act 2004
  • Highways Act 1984
  • Health and Safety at Work Act


To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address and we will deal with your request.

Every alert email we send contains an unsubscribe link at the bottom for you to stop receiving that alert.

Who we share your personal data with

The FixMyStreet website is provided to Surrey County Council by SocietyWorks Ltd. SocietyWorks is a trading subsidiary of mySociety, a registered charity in England and Wales, who also run the national website with which this site is linked.

Retention of data

Except in exceptional circumstances, reports or updates made through the site are not deleted. Historic reports provide an invaluable resource for researchers into the quantity and type of street problems made across the UK during the years the site has been running. This research can help inform civic planners, developers, coders, historians and social scientists, among others.

Therefore, if you ask for a report to be removed, in most cases you will instead be invited to anonymise it, so that there is no public connection between the content and your name. You can anonymise reports singly, or in bulk, by logging in to your account and clicking on the '"Hide your name" link beside the time and date of your report. From here you may anonymise this report or all reports you have made.

Other information

For further information on how mySociety and FixMyStreet use your personal data please see their privacy policies.

For further information on our privacy notices please see information and privacy.

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