Details
- Name of service – Resources and Circular Economy
- Directorate – Place
- Date of issue – 10 July 2025
- Date of current version - 10 July 2025
- Review date – 10 July 2027
Notice
The reasons why we use your personal data
This privacy notice applies to the operation of booking system for Surrey County Council Community Recycling Centres (CRCs).
What processing of personal data is undertaken by the service
Your personal data is collated for the purposes of booking a time to use the CRCs, which are provided as part of our statutory responsibilities under the Environmental Protection Act 1990. We collect your personal data for the following:
- Service delivery
- Improved user experience
- Reduced waiting times and congestion
- Service improvement and planning
- Prevention and detection of misuse by trade users
- Statistical analysis and reporting
What information do we collect?
- Vehicle registration number
- Date of visit
- Time of visit
- Site visited
- Name
- Email address
- Telephone Number
- Postcode
How we are allowed to use your personal data
We use the data in connection with a legal obligation or public task under various UK legislation including but not limited to:
- Local Government Act
- Environmental Protection Act 1990
Consent
In accessing a Surrey County Council CRC where bookings are required, you consent to the collection and processing of the data described above.
You have the right to remove the data at any time however this may mean that, if you have a van permit, your permit will no longer be valid and you will not be able to access any of our community recycling centres with a van, pickup or trailer. (See also the Waste Operations Van Permits privacy notice.)
If at any time you want to remove your consent, please contact us at the following email address: wasteoperations@surreycc.gov.uk.
Who we share your personal data with
Your personal data collected through the use a booking system will shared with booking system provider Booking Lab Limited and waste site operator SUEZ Recycling and Recovery Surrey Ltd. Your personal data will not be shared with other parties unless required to do so by Law or if requested by law enforcement agencies pursuant to a criminal investigation.
Retention of data
Data will be retained for a maximum of 6 months.
Other information
For further information on our privacy notices, please see information and privacy.