Data protection

Coronavirus – Covid-19 important information

If you are making a Freedom of Information (FOI) request to Surrey County Council or a Data Protection request (SAR) for your own information, you may experience delays in your response. As a key public sector body with very specific responsibilities for Emergency Planning, Social Care and vital services we are diverting our resources to help with challenges associated with the current public health emergency.

Notice about contacting us via post

FOI and Data Protection Requests - applicants are advised that due to staff working from home paper applications will be subject to time delays so you are being encouraged to apply online.

The Data Protection legislation is designed to protect personal data about living individuals (data subjects). The act also places obligations on those organisations that process personal data (data controllers). As a data controller, Surrey County Council is committed to complying with the legislation by applying the principles of good information handling across all its services.

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Why do we hold personal information about you?

We keep personal information about you so that we can provide the services that you need and for us to maintain a record of those services. As a local authority we need to collect, process and keep data in relation to our statutory duties such as in the provision of social care services, education, sustainable development, trading standards, births, deaths and marriages etc.

What types of information does the council hold?

The council has registered its use of personal information through the notification process to the Information Commissioner's office. The Information Commissioner's office is the governing body that oversees the act. The register entry shows what the organisation is registered to do, it does not reveal whether or not personal data is held about you. If you wish to have a copy of the SCC entry on the register you can obtain a copy from the Information Commissioner.

Your right to information under the act - What are your rights?

There is some useful guidance and assistance which you may find helpful on the Information Commissioner's website.

Making a request for access

You have the right to request a copy of the information that is held about yourself. You may, if you wish, appoint someone else to apply on your behalf such as a parent/guardian or a solicitor. We will require from you :

  • Evidence to confirm your identity e.g. driving licence, birth certificate or passport and a utility bill or other to confirm your home address.
  • Sufficient information to locate the information requested

If you would like to make a request you can access the form online.

Alternatively you can apply in writing providing as much information as possible at the following address:

Corporate Information Governance Manager
Surrey County Council
Legal and Democratic Services
County Hall - Room 138
Penrhyn Road
Kingston upon Thames

On receipt of a completed subject access form, and verification documents you will receive a letter of acknowledgement and an indication of by when you will receive a reply.

CCTV applications

Please note that Surrey County Council does not administer CCTV on the highways or in town centres. This is the responsibility of the district councils and the police.

If your request is to see images that may have been recorded about you on closed circuit television cameras on SCC properties please use the Data Protection subject access form.

We will require from you:

  • The exact date, time and location of the CCTV system containing the footage required.
  • Sufficient information to enable identification of the Data Subject, i.e. a full description including clothing and/or photograph.

Please note that in the event that information supplied would seriously prejudice the prevention of detection of crime, Surrey County Council have the right under the Data Protection Act to refuse requests for access.

If you have a complaint

Please note that if you are not satisfied with the way your request was handled or you have a complaint about access please write to the Corporate Information Governance Manager.


Grisilda Ponniah
Corporate Information Governance Manager
Legal and Democratic Services
County Hall - Room 138
Penrhyn Road
Kingston upon Thames
Surrey, KT1 2DN

  • Telephone: 03456 009 009
  • Email:

Data Protection Officer

The role of the Data Protection Officer is to manage the council's compliance with data protection legislation, inform and advise on data protection obligations, provide advise regarding Data Protection Impact Assessments (DPIAs) and act as an escalation point for data subjects and the supervisory authority.

If you have any concerns or questions about how your personal information is handled please contact Surrey County Council's Data Protection Officer by emailing

Information Commissioner

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