To read this page in Ukrainian, please see Google Translate: Підтримка громадян України
To read this page in Russian, please see Google Translate: Поддержка граждан Украины
Disclaimer: as the translations linked above are provided by Google Translate, Surrey County Council cannot be held responsible for their accuracy.
Barnardo's free helpline to support Ukrainian families
Barnardo's has set up the Ukrainian Support Helpline to provide a support service to children and families arriving in the UK from Ukraine. This free helpline is staffed by English, Ukrainian and Russian speakers.
0800 148 8586 open Monday to Friday from 10am until 8pm and on Saturday from 10am to 3pm.
Free travel support
To welcome all our new Ukrainian guests to the UK, Metrobus services are really pleased to be providing four weeks free travel to Ukrainian guests living with sponsor families in Surrey.
The free travel passes are available to collect from Metrobus Travel Shops situated at the addresses below. Child passes require photos which will be arranged for you at the Metrobus Travel Shop when you visit so there is no need to bring a photo with you. For all details of all Metrobus bus routes and services go to the Metrobus website. You can find all the areas covered by this free travel offer on the Metrobus Network Map (PDF).
Please ensure you bring your passport and visa, which we can then use to confirm you are eligible to receive a free travel pass. Once this is confirmed you will immediately be issued your free pass. If you do not have a passport, you can use your official home office documents. Metrobus also require:
- Your name and your UK address
- Your date of birth
- An email address – each account needs its own email address
- A photo will be taken for children under 16
To claim your free travel, bring your documents to either of the below Metrobus Travel Shops:
Metrobus Crawley Bus Station, Friary Way, Crawley. RH10 1JA
- Monday to Friday: 8:30am to 6pm
- Saturday: 8:30am to 5pm
- Sunday: 10:30am to 4:30pm
- Bank Holidays: Dependant - check before you travel
- Mondays to Saturdays: 8:30am to 5pm (closed from 1pm to 1:30pm for lunch)
- Sundays and Bank Holidays - closed
If you require any further information on this free travel pass, then contact our customer services team by emailing firstname.lastname@example.org or calling 01293 449191.
Mental health and emotional wellbeing support
There is help available if you need support. It is important to speak to someone as soon as possible so you can get the support you need.
Support for children and young people
Mindworks: Children and young people can get advice and support from Mindworks Surrey, the Children and Young People's Emotional Wellbeing and Mental Health Service. The service can help with things like low mood, anxiety, sleep problems, trauma and loss. The service may help directly or point towards more appropriate support.
- You can call the general helpline: 0300 222 5755. We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays.
- If you are worried about yourself, a friend, or your child or young person, please call our 24/7 mental health crisis line free on 0800 915 4644. It's open all day and all night, seven days a week.
Support for adults
Adults can get advice and support by visiting Healthy Surrey Mental Wellbeing. This offers a wide range of self-help information and how to access 1 to 1 or group support for people who are experiencing mental health concerns like anxiety and depression.
To talk to someone about the types of help available for your mental wellbeing in Surrey, call the confidential help line to guide you to self-help resources and local/national services:
- Phone: 0808 802 5000 (Open 24 hours, 7 days a week, free from landlines and mobiles)
- SMS Text: 07537 432411 (staffed Monday to Friday 9am to 2pm).
There may be increased demand on the help line, if you can't get through, please keep trying.
Please note: this helpline is not for crisis purposes, if you are in a crisis see where to get help. Or call the mental health crisis helpline - Always open support for people in Surrey experiencing a mental health crisis. Call 0800 915 4644. If you have speech or hearing difficulties, you can contact the helpline through: SMS: 07717 989024 or Next Generation text service Dial 18001 0800 915 4644 from your text phone or smart app.
Safe Havens Surrey – Drop-in service for you or someone you care for experiencing a crisis. Staffed by mental health practitioners and two trained Safe Haven workers. The Safe Havens are located in Redhill (6pm to 11pm) Aldershot (6pm to 11pm), Epsom (6pm to 11pm), Guildford (6pm to 11pm) and Woking (24 hour).
- 999 - Call immediately if you or someone is in a life-threatening situation
- 111 - Call if you urgently need medical help or advice but it is not a life-threatening situation
Voluntary Support Help and advice within Surrey
Organisations across Surrey have offered help, support and advice for Ukrainian's living in Surrey, and places where others can offer help or donations. Some organisations offer support across the whole of Surrey others are specific to a local area.
These can be found on the Surrey Information Point Support for Ukraine web pages.
LGBTQ+ support in Surrey
Surrey Pride connect Surrey's LGBTQ+ community in Surrey, visit their website Pride in Surrey - Celebrating Surrey's LGBTQ Community or drop into the Surrey Pride Hub, Centrium, Station Approach, Woking, GU22 7PA . You can call 01483 663700 or email hello@pridein surrey.org. There is also the Not Alone text service because sometimes it's easier to text than talk simply text TALK to 88440.