Need help with a consumer issue?
Citizens Advice consumer service Tel: 0808 223 1133.
Get consumer advice from the Citizens Advice consumer service who provide free, confidential and impartial advice on all kind of consumer issues from faulty goods to dealing with unsatisfactory services, and credit and debt advice.
Please see the Citizens Advice website for current opening hours and alternate methods of contact.
To report to Trading Standards, you need to contact the Citizens Advice consumer service in the first instance. They will pass your report to the relevant Trading Standards service and also give you advice about your problem.
Files available to download
Easy Read guide to safe shopping to take with you (PDF)
This Easy Read credit card sized document will fit easily in your purse or wallet and is a reminder guide on how to shop safely
Easy Read guide to safe shopping to view and download (PDF)
This Easy Read guidance is so you can shop online and in person safely and be aware of potential scams