Fees timescales and payment for business advice

How to pay

After the Trading Standards Officer has completed the work on your business advice request, your business will be sent an invoice for any outstanding amount and you will have 28 days to pay. Invoicing is on a monthly basis.

Pay for business advice online

You can make payment online or, if you would like to use internet or telephone banking, please make payment to "Surrey County Council" (HSBC: sort code 40-11-60, account number: 80163880).

Your named officer will be able to offer further advice in respect of this. We regret that we are unable to accept cash for the services provided under the scheme.

Please use reference "BA/ (your business name)" on any correspondence.

For further information please see our terms and conditions.

Fees and options

Our officers will record your business details during your first contact with us. Once we have done so, you have access to our Business Advice service.

30 minutes of free business advice is available for all Surrey and Buckinghamshire based businesses which register for this service. This is valid for six months from registration, thereafter it will be charged but at a very competitive rate.

However, if it's just a question of redirecting you to other sources of information, we can usually provide this service free of charge.

Please note our business advice service remains free of charge for information relating to Animal Health. We also offer advice as part of the membership package to members of our Trading Standards approved scheme.

We also provide business web links.

Our services are available through two modular options, enabling you to choose the right level of support. The fees and timescales for these options are listed below and are reviewed annually.

  • Module 1 - Business advice
  • Module 2 - Primary Authority

To find out more about these module options, please see our webpage: Your business advice options.

Please note:

  • All prices are reviewed annually. Unused hours will not roll over or be refundable
  • The minimum charge for chargeable advice is a half hour, regardless of whether the full half hour is used, we then charge in quarter hour units. Invoicing is on a monthly basis.

These terms and conditions are subject to review from time to time.

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