Shortcut URLs and domain names

Shortcut URLs

Important information: Shortcut URLs cannot be published or made public on the Surrey County Council website or on any printed materials without first being approved and created by Web and Digital Services. Please make sure you to get a shortcut URL request approved before making public or putting it on any printed materials.

Only web authors for the public website can make a request to Web and Digital Service to create a short cut URL.

If you are not a web author please contact the relevant web author in your Service to make a request to Web and Digital Services:

Due to a change in platform, new shortcut URLs for the intranet are not possible. A list of old shortcut addresses is available and will continue to work.

Before requesting a new shortcut URL

If you would like a new shortcut URL to be set up for the public website, please check the shortcut you are intending to use does not already exist, by looking at our shortcut URL list.

The relevant web page will need to be published before a shortcut address can be set up.

Web standards for shortcut URLS

Shortcut addresses should be meaningful and follow the standards below:

  • All words in lower case
  • No hyphens
  • No spaces
  • No underscores
  • No acronyms
  • No special characters ('&' '?' '!' '£' '*' etc.)
  • Can not start with a number, it can contain a number but not at the start
  • No second forward slash e.g. /libraries/wellbeing
  • Use Plain English in the briefest description possible
  • It can contain numbers, but keep in mind that this can cause confusion. For example, without further clarification "5greatwalks" and "fivegreatwalks". sound the same when said aloud.
  • Shortcuts can only link to the Surrey website and not to files or other websites

Please note: As print and social media campaigns are being used more frequently to promote pages, we will look at shortcut URL requests for these on a case-by-case basis. If your requested shortcut URL does not meet the above standards, we will work with you to find an alternative solution.

Request a shortcut URL

You can make a request for a shortcut URL for the Surrey County Council website, by completing our online form:

Request a shortcut URL

Our web content management system assigns unique ID numbers to all web pages, so it is possible to change a page title after a shortcut URL has been set up without breaking the shortcut link.

Domain names

No separate domain names are allowed except for partnership websites that have been fully approved by the Web and Digital Services Manager.

Domains will be retained by us for a minimum of three years, even when no longer needed. This is to reduce any risk of a third party taking advantage.

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