An application is required for bus stops or bus stands to be suspended to let works to be carried out by utility companies, private developers, works promoters or other third parties.
What are the charges for?
We set a charge to help cover the cost of administering the suspension. We may need to take a number of action including:
- posting advanced warnings
- Posting information for passengers,
- updating Real Time Passenger Information displays
- informing and arranging any necessary diversions with bus operators.
What is the charge?
Due to increasing costs we decided to increase our charges from November 2024. This helps ensure our commitment to providing the very best service to our residents. The charges are as follows:
- £175 per bus stop, per day (to a cap of £525 per bus stop for 3 or more days)
- £175 per bus stand, per day, for up to 3 days, and then an additional £100 per day thereafter (i.e. £625 for 4 days,£725 for 5 days, etc.)
As an example, suspending two bus stops for two days would incur a charge of £700 (two bus stops at £350 each). Suspending a bus stand for one week would incur a charge of £925 (£525 for the first three days, then £400 for the next four days).
Extra charges apply for bus stand suspensions because alternative waiting locations need to be arranged for buses. Please note that any works that cause significant disruption or last for a long time may also result in additional charges.
A full charge for a bus stop suspension will apply for each instance where one of our mobile officers has had to post information for the traveling public. This will apply even if some bus routes can continue to serve the stop/s in question.
Please note that once a suspension request has been approved, you may still be charged in full even if the work does not go ahead. It is the applicant's responsibility to tell the Local Bus Team as soon as possible about any changes to the planned work or if it is cancelled.
Additional charges will apply if, when attending the site, our mobile officer needs to suspend additional stops that were not originally applied for. Should this be the case the applicant will be notified as soon as possible by the Local Bus Team.
Surrey County Council reserves the right to levy a charge of £600 per stop, per day, for any works that affect a bus stop without having first sought proper authorisation. This applies to all works promoters, developer works, utility works and other third party works.
Provision of temporary bus stops
Whilst it will not be applicable to most applications, it may be necessary for our officers to put in place a Temporary Bus Stop for the duration of your works. As a condition of securing authorisation, in the event of a Temporary Bus Stop being stolen or damaged, the applicant agrees to cover the potential cost of a replacement at up to £100 per stop.
Application form
Where possible, applications should be made at least one week in advance. Please complete the application form found at the bottom of this page and email it to our team at bss.roadclosures@surreycc.gov.uk along with your purchase order number.
Please supply individual bus stop ID details. The bus stop ID can be found on Google Maps by clicking on the blue bus stop icon at the desired location. Bus Stop IDs within Surrey always begin with the letters "SUR", for example "SURAPWAT".
Each application must include contact details for your site agent.
Should your works finish ahead of schedule, you must notify the team at the email address above as soon as possible. This will ensure that you are not over-charged for your works, and will help us minimise disruption to the travelling public.
Please do not send any money with the application form. We will invoice you at the end of the process, but you must include your company purchase order number with your application.
Where possible, please supply a copy of your traffic management plans.
Files available to download
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Application form for a temporary bus stop suspension (use from 1 November 2024) (PDF)
An application form to request a bus stop or bus stand to be suspended to allow for works to be undertaken by utility companies and private developers.