Transport Co-ordination Centre - Privacy Notice


  • Name of service - Transport Co-ordination Centre
  • Directorate - Highways, Transport and Environment
  • Date of issue - 25 May 2018
  • Review date - 25 May 2023


The reasons why we use your personal data

Purpose / function of the service

This privacy notice applies to the functions of the Transport Co-ordination Centre (TCC) service that incorporates/carries out transport delivery and travel assistance functions within Surrey County Council (SCC).

What processing of personal data is undertaken by the specific teams or services

Personal data is collated for the purpose of providing safe, effective and stress free transport services, in order to carry out our statutory responsibilities under the different legislative frameworks and to provide other required travel assistance services, including independent travel training and establish good business practices.

We collect personal data for the following functions:

  • Service delivery
  • Service improvement and planning, including audit purposes
  • Contract and performance management
  • Prevention and detection of crime/fraud
  • Research
  • Statistical analysis and reporting
  • Safeguarding
  • Health, safety and welfare/Vital interests of passengers

What information do we collect?

Personal data collected according to the particular element of service provision: Name, Address, DOB, Gender, Contact details, Health details, Contacts, Bank details, Routes, Schools /establishments, Passenger needs such as likes/dislikes (eg music), Relevant safety information, GPS tracking, family income/benefits, NI number/health, Passport details, Driver/professional license details, Right to work in UK/Visa information, Details of criminal offences, Photos, Financial information, Suitability information

How we are allowed to use your personal data

Legal obligations, contractual and compliance under various UK legislation including but not limited to:

  • Local Government Act
  • Localism Act 2011
  • Mental Capacity Act 2005
  • Mental Health Act 1983, 2007
  • Local Safeguarding Children & Adults Boards Regulations 2006 (SI 2006/90)
  • Crime and Disorder Act 1998
  • Welfare Reform Act 2012
  • Education Act

Who we share your personal data with

Transport suppliers; the preferred travel training provider(s); software providers; schools; children's homes; respite centres; police; licensing officers; Surrey Choices; NHS organisations; social care establishments; other SCC departments

Automated decision making (when computers make any decisions about you)

There are no automated decision-making processes within the TCC

Personal data being sent or processed outside of the UK and EU

No data is sent outside the UK/EU

Retention of data

Data will be retained as follows:

  • Clients / passengers – for 10 years after the last date of travel / travel assistance
  • Operators / Operator staff – for 50 years after their ceasing to be an approved supplier/expiry of their last Authorised Identity Badge

Other information

For further information on our privacy notices, please see information and privacy.