Trading Standards Business Advice - Privacy Notice


  • Name of service - Trading Standards
  • Directorate - Highways, Transport and Environment
  • Date of issue - 18/10/2018
  • Review date - 01/04/2019


The reasons why we use your personal data

This privacy notice applies to the functions of Buckinghamshire and Surrey Trading Standards service that carries out public task functions within Surrey County Council.

What processing of personal data is undertaken by the specific teams or services

Your personal data is collated in order to administer our chargeable business advice service and Primary Authority service. It may also be used by us for satisfaction surveys. Some telephone calls will be recorded by this service and may form the basis of a contract with you.

The information will then be retained by the authority enabling this service to keep a record of the advice that has been provided to businesses as part of our role as a Trading Standards Service.

What information do we collect?

  • Name
  • Business Name
  • Business Address ( this may be your home address)
  • Email Address
  • Telephone number

How we are allowed to use your personal data

Performance of a Contract - The legal basis for our use of your personal data is that it is necessary for the performance of a contract.

Who we share your personal data with

Only officers from the Trading Standards Service will have access to information that can identify you. Other enforcement agencies may request business related information from us that we are required to provide under our statutory obligations.

Automated decision making (when computers make any decisions about you)

Not applicable

Personal data being sent or processed outside of the UK and EU

Not applicable

Retention of data

Where you have engaged with us for business advice we will keep your information for 6 years or until your Business is no longer trading, or for matters involving the safety of consumer goods the expected life of the product plus 10 years, in line with our retention policy. Any telephone recordings will be retained for 12 months.

Other information

For further information on our privacy notices, please see information and privacy.