Surrey Outdoor Learning and Development privacy notice


  • Name of service - Surrey Outdoor Learning and Development (SOLD)
  • Directorate - Children, Families and Lifelong Learning
  • Date of issue - 23 May 2018
  • Date of current version - 10 June 2022
  • Review date - 10 June 2025


Surrey Outdoor Learning and Development is the outdoor learning provision for Surrey County Council. Our privacy policy explains how we use any personal information we collect about you when you use our website, as required under the General Data Protection Regulations (GDPR).

Information we collect

We may collect information about you if you supply us with your personal details which could include (but is not limited to) completing a SOLD enquiry form, making a booking with SOLD via our Business Support Team, or making a booking on our booking portal via our website. Your data will be used to enable us to manage your booking with you. This information is held on secure servers with our booking system partner Cinolla.

Via our website, information will also be collected through Surrey County Council's 'E-suite' booking and encrypted payment system. Details of how your data is safeguarded on this system can be found via a link at the top of the E-suite page, before you enter your details.

We may also collect information when you voluntarily complete customer surveys, provide feedback via Survey Monkey, agree to take part in case studies or participate in any online competitions. Information provided in these instances may be covered by separate agreements where applicable.

Website usage information is collected using cookies. For more information regarding cookies, please see our cookie policy.

Our legal basis for processing your data

Legally, organisations are allowed to process personal data on six bases, any one of which may apply depending on the service you access from SOLD. We will process your personal data where:

  • You have given consent to the processing of your personal data for one or more specific purposes
  • It is necessary for the performance of a sale or contract (such as a booking)
  • It is necessary for compliance with a legal obligation to which we are subject
  • It is necessary in order to protect your vital interests
  • It is necessary for the performance of a task carried out in the public interest
  • It is necessary for the purposes of our legitimate interests or those of another partner organisation,
    except where your data rights over-ride this.

How we use the information we hold

We may use information you have provided to:

  • Send you information or updates you have requested such as newsletters, or other emails
  • Manage your booking and share the information with our centre staff

SOLD will not share your information for marketing purposes with any third party organisations unless expressly stated.

How long we hold the information you provide

Information provided to SOLD will be kept for the time required by the Limitation Act 1990. (7 years for adults, until a young person reaches the age of 25, or for 99 years in the case of Looked After Children). Any original paper documents will be destroyed at the end of a course or booking.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email with the subject title 'Data Access Request'.

We want to make sure that your details are accurate and up to date, so you may ask us to correct or remove information that you think is inaccurate.

If you our dissatisfied with our response or have a more detailed query please contact Surrey County Council's Data Protection Officer via

Other websites

Our website contains links to other websites. This privacy policy only applies to our SOLD website, so when you visit other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will regularly update it. The date this version of the policy was updated can be found at the start of this notice. For the wider privacy policy across Surrey County Council please view the your information and privacy section which explains how we use information about you and how we protect your privacy.

How to contact us

Please contact us at if you have questions about this policy. For more detailed queries or questions relating to legislation surrounding the wider use of any data you provide please contact Surrey County Council's Data Protection Officer via

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