Digital coverage in Surrey - Privacy Notice


  • Name of service - Digital coverage in Surrey
  • Directorate - Environment, Transport and Infrastructure
  • Date of Issue - 17 May 2018
  • Date of current version - 1 July 2021
  • Review date - 1 July 2024


The reasons why we use your personal data

Purpose / function of the service

This privacy notice applies to queries that are received by Surrey County Council in relation to digital (fixed broadband and mobile) coverage in the county.

Your personal data is collated in accordance with the Surrey County Council's legitimate interests to provide you with advice, information and status updates about your broadband status.

What processing of personal data is undertaken by the specific teams or services

We hold this personal data to:

  • contact you to advise on updates to digital infrastructure coverage in Surrey
  • provide you with consistent and coherent advice and for reference should any disputes or complaints arise
  • escalate your concerns to network service providers as appropriate
  • enable auditing, market research, statistical analysis and reporting to review and identify areas that do not yet have broadband.

What information do we collect?

The personal data that we hold may include some or all of the following: first name, last name, Unique Property Reference Number (UPRN), address, postcode, email address, landline phone number, mobile phone number, existing broadband speeds and personal opinions.


Your personal data will not be shared with network providers unless you give us explicit permission to escalate your concerns and share your data with them. In this circumstance, we may share your address, postcode and/or landline with the network provider and will email you with any feedback.

If you raise a broadband enquiry with a Surrey County Councillor, Parish/Borough/District Councillor, Parish Clerk, Surrey MP, or a representative of Broadband Delivery UK (BDUK) or any network provider, they may contact us for an update about your circumstances. The information they provide may include some personal data such as your address, postcode, landline and/or email address. Depending on the nature of the request, we may either respond to them with advice or a draft response that can be sent to you or may email you with an update, depending on whether we have authorisation from you to contact you directly.

If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address and we will deal with your request.

Who we share your personal data with

Internal or external auditing, reporting and market research activities. The only personal data that we may share is your 7 digit postcode and broadband speeds. If Surrey County Council undertakes an Open Market Review (OMR) and Public Review to understand the broadband landscape of Surrey, we may share the following personal data: UPRN, address, 7 digit postcode and broadband speeds.

Retention of data

Your personal data will be retained in accordance with the Surrey County Council Customer Services Retention Schedule.

Other information

For further information on our privacy notices, please see information and privacy.

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