Flood and Climate Resilience - Privacy Notice


  • Name of service - Flood and Climate Resilience – Flood Risk Management
  • Directorate - Environment, Infrastructure and Growth
  • Date of issue - 25 May 2018
  • Date of current version - 8 February 2024
  • Review date - 8 February 2026


The reasons why we use your personal data

This privacy notice applies to the functions of the Flood and Climate Resilience Team in the Environment, Infrastructure and Growth Directorate, which carries out the statutory Flood Risk Management functions within Surrey County Council (SCC)

What processing of personal data is undertaken by the services?

Your personal data, which you submit to us, is used for the purposes of investigating a flooding incident, managing flood risk within Surrey, applying for consent for works to watercourses, or commenting or advising on planning applications, in order that we can carry out our statutory responsibilities as Lead Local Flood Authority.

Data is also used to monitor our performance, keep a register of flood risk assets and maintain a historic record of flooding in the county.

Also, it is collated for the purposes of any Property Flood Resilience scheme.

If you participate in a Property Flood Resilience (PFR) scheme your personal information will be shared with our contractors to undertake a survey to assess the property's resistance and resilience to flooding.

Where you have chosen to accept the proposed flood resilient measures then your personal information will be shared with our contractors to complete the installation.

All property flood resilience personal information will be used as part of flood mitigation research as well as auditing of the scheme itself.

What information do we collect?

We collect the minimum of information that is necessary to undertake our statutory duty - name, address, contact details, contents of any submissions made.

In addition, for any PFR scheme we will obtain contact details of any tenant's if necessary. Also details of the proposed measures to be undertaken and whether they are installed on the property if completed.

How we are allowed to use your personal data

We are allowed to hold your personal data as long as it is reasonably necessary in order for us to perform our statutory duties under various UK legislation including, but not limited to:

  • Land Drainage Act 1991
  • Flood and Water Management Act 2010
  • Highways Act 1980


To process your personal data if you choose to participate in any PFR scheme in your area, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address flooding.enquiries@surreycc.gov.uk and we will deal with your request.

Who we share your personal data with

There are statutory bodies that we may contact and share information within the course of undertaking our statutory management and enforcement work. These can include the Environment Agency, Local Highways teams, Boroughs and District Councils, and utility companies such as Thames Water. We are obliged under the Flood and Water Management Act 2010 to share information with other relevant risk management authorities in order for them to perform their statutory duties.

In the event of a flooding emergency, information may be shared with our Emergency Management Team and the Surrey Fire and Rescue Team.

As part of any PFR scheme we may share any of your personal information provided to us for the purpose of the scheme to the Project Board members. These risk management authorities are, but are not limited to, the Environment Agency, the local district or borough and the water company.

As a part of any Flood Recovery Framework grant or Flood Defence Grant in Aid scheme, no individual property information or personal details will be shared with the government departments who administer the grants. However generalised data, such as number of properties affected, may be shared to allow the grants to be accessed, administered and audited.

Retention of data

Data on planning applications will be retained as part of the background information on which planning decisions are made or as part of the site history in respect of planning enforcement.

All other data will be retained in accordance with the Transport and Infrastructure data retention schedule.

Historic flood data is retained indefinitely, but anonymised after investigation of the incident has been concluded.

PFR scheme information and legal agreements will be retained until 2032 (or longer) in accordance with the Local Flood Risk Management Strategy.

Other information

For further information on our privacy notices, please see information and privacy.

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