- Name of service - Schools Support Service
- Directorate - Children, Families, Lifelong Learning and Culture
- Date of issue - 4 November 2019
- Review date - 4 November 2020
The reasons why we use your personal data
Purpose / function of the service
The Schools Support Service provides advice and guidance to Surrey schools and academy staff, governors, parents and other education stakeholders on the management of a range of issues including complaints, critical incidents, safeguarding, data protection, and health/safety/welfare.
The Schools Support Service may also provide advice or participate in investigations relating to concerns or whistleblowing allegations about issues involving school staff or governors.
What processing of personal data is undertaken by the specific teams or services
Your personal data is collected to enable the Schools Support Service to provide advice and guidance, upon request.
Your personal data is also collected to enable the Schools Support Service to provide advice or participate in investigations relating to concerns or whistleblowing allegations about issues involving school staff or governors.
What information do we collect?
Where necessary we collect the following information relating to adults or children:
- Contact details – address, telephone number, email address
- Age/ date of birth
- Race/ ethnic origin
- Health details
- Special educational needs
How we are allowed to use your personal data
Legal obligation or public task under various UK legislation including but not limited to:
- Education Act 2002
Please see Children's Service privacy notice for other legislation relating to children
To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address firstname.lastname@example.org (and mark for the attention of the Schools Support Service) and we will deal with your request.
Who we share your personal data with
If necessary we may share your personal data with:
- Other Surrey County Council staff
- Surrey Alliance for Excellence (SafE)
- School staff and/or governors
- County Councillors
- Department for Education
- Members of Parliament
Automated decision making (when computers make any decisions about you)
We do not use automated decision making.
Personal data being sent or processed outside of the UK and EU
We do not send or process data outside of the UK and EU.
Retention of data
Data will be retained in accordance with the countywide data retention schedule.
For further information on our privacy notices, please see information and privacy.