Early Help Family Centre and Family Support Programme – Privacy Notice


  • Name of Service - Family Centre & Family Support Programme
  • Directorate - Children, Families & Lifelong Learning
  • Date of Issue - 29 April 2021
  • Date of current version - 29 April 2021
  • Date of review - 29 April 2024


The reasons why we use your personal data

This privacy notice applies to the functions of the Early Help Family Centre & Family Support Programme. Family Centres work with children aged 0 to 11 and their families, as support to prevent children becoming subject to statutory intervention.

The Family Support Programme works with families with children aged 5-18 that are most vulnerable, delivered in accordance with the National Troubled Families Programme and the Surrey Troubled Families Outcomes Plan.

In order to carry out this work, Surrey County Council and the service providers need to collect, record and store personal data about children, young people and families. This ensures that we can commission services needed in the right places to meet need and that delivery is appropriate.

What processing of personal data is undertaken by the specific service

We will collect information from you and your family to help us complete your Early Help Assessment. The information will be stored securely on Surrey County Council systems and the service providers will be able to create, edit and access the records.

This will include information about you, your child and other members of your household. We need this to enable us to do the assessment of your child and your family's needs. This will allow us to carry out our statutory responsibilities under the different legislative frameworks and to provide Early Help services.

In addition, we process personal data for the following purposes:

  • Service delivery
  • Service improvement and planning
  • Prevention & detection of crime/fraud
  • Research
  • Statistical analysis and reporting
  • Safeguarding
  • Vital Interests

What Information do we collect?

  • Name
  • Address
  • Date of birth
  • Gender
  • Marital Status
  • Contact details
  • Financial information
  • School attendance/exclusion information
  • Health details including details of any special educational needs for young people
  • Details about race and ethnicity
  • Religious beliefs
  • Sexuality
  • Criminal offences

Any additional personal information that is necessary to enable us to provide you with the correct service. In some circumstances this may require us to hold information on adults within the family.

We may in some circumstances also check what previous services have been offered to you and your family.

How we are allowed to use your personal data

We need to process your personal data to perform our public task under various UK legislation including but not limited to :

  • Working Together to Safeguard Children 2018
  • Children Act 2004
  • Children Act 1989
  • Education Acts

We process special category data because it is necessary in order for us to provide health and social care.

Who we share your personal data with

In order to deliver our services to you we will share information with the professionals and partners involved in providing your services. This includes Schools, Charities, Districts and Boroughs, Providers and Health Agencies.

There may also be times when the people working with you may need to share information with other parties without your consent, such as when it is felt that a child or adult is at risk of harm or to prevent crime.

Retention of data

Data relating to children and young people referred to the service is retained in Surrey County Council's secure electronic systems for 7 years following last contact with the service.

Information relating to safeguarding or that is required for statutory purposes may be retained for longer in accordance with SCC countywide data retention schedule.

Other information

Surrey County Council will be joint controllers of your personal data, along with the other service providers who are:

  • Barnardo's
  • Spurgeons
  • YMCA East Surrey
  • Welcare in East Surrey
  • Surrey Care Trust
  • The Hythe School
  • Guildford Nursery School
  • Dorking Nursery School
  • Riverview Primary School
  • Epsom Primary School
  • Clarendon School
  • Furzefield Primary School
  • Epsom Downs Primary School
  • Woking Borough Council
  • Reigate and Banstead Borough Council
  • Spelthorne Borough Council
  • Surrey Heath Borough Council
  • Guildford Borough Council

Our core data protection obligations and commitments are set out in the council's Children Services Privacy Notice.

For further information on our privacy notices, please see information and privacy.

Subscribe to our newsletters for latest news and events.