Domiciliary Care Service - Privacy Notice


  • Name of Service - Surrey Domiciliary Care Service
  • Directorate Children, Families, Lifelong Learning and Culture
  • Date of Issue - 7 August 2019
  • Review Date - 7 August 2020


The reasons why we use your personal data

Purpose / function of the service

This privacy notice applies to the functions of the Surrey Domiciliary Care Service that carries out domiciliary care for disabled children & young people. This service is regulated and inspected by the Care Quality Commission.

The Domiciliary Care Service provides support and care in the home and community for children with disabilities. This includes, but is not exclusive to, personal care to 0-18 children and young people. Information is required to enable audit and research activities to review and improve the service provided.

What processing of personal data is undertaken by the Domiciliary Care Service?

In order to carry out our statutory responsibilities under the different legislative frameworks, provide services, establish good business practices, Surrey Domiciliary Care Service collect and processes personal data from you and your child for the following:

  • Planning for sufficiency
  • Carrying out audit and research activities
  • Reviewing and improving the service we offer you
  • Compliance with our statutory obligations
  • Conducting assessments and person centred plans
  • Service delivery
  • Service improvement and planning
  • Prevention & detection of crime / fraud
  • Research
  • Statistical analysis and reporting
  • Safeguarding
  • Vital Interests

If you are receiving support from Children's Social Care then we may contact health professionals for further information, protocols and behaviour management plans.

What Information do we collect?

In order to ensure that children receive appropriate support, we need to collect and manage your personal information including:

  • Name,
  • Date of birth
  • Maiden Name
  • Contact details
  • Spouses, partners, ex partners address
  • Family members
  • Location information
  • Dependants
  • Ethnicity
  • Religious or philosophic beliefs
  • Data concerning health
  • Criminal Offence
  • Photograph of your child

How we are allowed to use your personal data

We collect and use your personal information to comply with our legal obligations under various UK legislation including, but not limited to:

  • Children Act 1989
  • Care Standards Act 2000
  • Children Act 2004
  • Children and Young Persons Act 2008
  • Local Government Act
  • Localism Act 2011
  • Mental Capacity Act 2005
  • Mental Health Act 1983, 2007
  • Local Safeguarding Children & Adults Boards Regulations 2006 (SI 2006/9)
  • Crime and Disorder Act 1998
  • Welfare Reform Act 2012
  • Children Act 1989
  • Adoption and Children Act 2002
  • Mental Health Act 1983


To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address and we will deal with your request.

Who we share your personal data with

We may need to share specific information by consent with other agencies or SCC departments. This may be necessary to facilitate the support process for example other local authorities who wish to have access to your information, or with the Care Quality Commission (in the event of a local authority inspection of children's services.)

We will share personal information with law enforcement or other authorities if required by applicable law.

  • The local authority in whose area you live in
  • Other SCC departments with whom you have been in contact
  • Health
  • Schools
  • Other professionals involved or previously involved with applicants or their children
  • Other Local Authorities, past and present where we are working to support you
  • Clinical Commissioning Groups (CCGs)
  • Care Quality Commission

Retention of data

We will stop using your data when we stop delivering services to you.

Data will be retained in accordance with the countywide data retention schedule.

Other information

For further information on our privacy notices, please see information and privacy.

Did you find this information helpful?

Subscribe to our newsletters for latest news and events.