Citizens’ Panel Recruitment – Privacy Notice


  • Name of Service - Business Insights Research
  • Directorate - Communications, Public Affairs and Engagement
  • Date of issue - 1 July 2021
  • Date of current version - 6 February 2024
  • Review date - 6 February 2025


The reasons why we use your personal data

This privacy notice applies to the functions of the Citizens' Panel Service.

What processing of personal data is undertaken by the Service?

Your personal data is being used to invite you to membership of the Surrey Citizens Panel. Your participation as a Member will be to provide resident insight and feedback as part of Surrey County Council and Surrey Heartlands Health and Care Partnership research into a range of current and future services for the benefit of Surrey residents.

In addition, we collect your personal data for equal opportunities monitoring.

What information do we collect?

  • Name
  • Address
  • E-mail address
  • Phone number
  • Date of birth
  • Employment status
  • Sex/Gender
  • Ethnic Group
  • Disability status
  • Dependent children on property
  • Opinions and expressions

How we are allowed to use your personal data

We will process your personal ethnicity, health and condition information in accordance with the equality, diversity and inclusion requirements of the Equality Act 2010.


To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address and we will deal with your request.

When undertaking equality, diversity and inclusion monitoring and also when we undertake research relating to your political opinions, religious or philosophical beliefs and data concerning health we will seek your explicit consent respectively.

Who we share your personal data with

We will be sharing research responses with Surrey Heartlands Health and Care (NHS) at an anonymous level.

Automated decision making for example when computers make any decisions about you

No automated decision making is being undertaken.

Personal data being sent or processed outside of the UK and EU

No personal data being processed outside of the UK.

Retention of data

Data will be retained for 3 years.

Other information

For further information on our privacy notices, please see information and privacy.

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