Multiple disadvantage support service - privacy notice


  • Name of Service - Public Health
  • Directorate - Public Service Reform
  • Date of Issue – 14 February 2023
  • Date of current version – 14 February 2023
  • Review Date – 14 February 2025


The reasons why we use your personal data

The Public Health team works across a number of key areas of health improvement and protection for the population of Surrey. Your personal data will be collected as part of your participation in the services to support individuals with multiple disadvantage including Bridge the Gap and Surrey Adults Matter. We may use your personal data to contact you throughout your participation in the programme.

Bridge the Gap Service provider scheme. This involves the Surrey County Council Multiple Disadvantage team (made up of the Changing Futures Programme and the Surrey Adults Matter Programme) working with the Bridge the Gap Providers to improve the lives of people facing multiple disadvantage.

Referral and Allocation Panel. This panel will conduct clinical oversight, formulation and allocation of referrals made into the Bridge the Gap Trauma Informed Outreach Service. The panel is made up of the Bridge the Gap providers, a Consultant Clinical Psychologist, members of the Multiple Disadvantage team, ASC representation, and other multi-agency professionals on a case-by-case basis.

How we use your data

Personal information as processed by the service and the Bridge the Gap providers is used as follows:

  • service delivery
  • service improvement and planning
  • research and evaluation
  • statistical analysis and reporting
  • safeguarding

As part of the service offered by the Multiple Disadvantage teams the personal information is used as follows:

  • used by the panel to make decision on referrals based on multiple disadvantage criteria, and to carry out regular monitoring of the service.
  • to stabilise and then improve the life situation of adults who face multiple disadvantage
  • to ensure that all referrals into the Bridge the Gap Trauma Informed Outreach Service and Surrey Adults Matter are dealt with in a timely, secure, and confidential manner.
  • to transform local services to provide a person-centred approach and to reduce crisis demand.

What information do we collect?

The Multiple Disadvantage team will collect various personal information depending on the client and their circumstances including the following:

  • Name
  • Contact information
  • Date of birth
  • Gender
  • Marital status
  • National Insurance number
  • NHS number
  • Health, safety and well being
  • Mental Health
  • Criminal offences
  • Sexuality
  • Housing situation
  • Use of Health Care and other Services
  • Benefits received
  • Client referral information
  • Religious or philosophical beliefs

How we are allowed to use your personal data

The Public Health service is permitted to use personal data, including special categories data, to meet the legal duty imposed on it by the Health and Social Care Act 2012. This legislation places a duty to improve the health and wellbeing of residents on the Public Health service. In addition, the improvement of drug and alcohol services take up was a specific condition of funding imposed on the local authorities by the Department of Health in the 2017/18 grant, directing the Public Health team to evaluate this area.

  • Article 6(1)(e) of the UK GDPR which states that, as local authority, Public Health, may process personal data as necessary for our work in the public interest.
  • Article 6(1)(e) - the processing is necessary for the Multiple Disadvantage team to perform a task in the public interest or in the exercise of official authority.


As part of the Bridge the Gap process, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address and we will deal with your request.

In some circumstances, Article 9(2)(g) may apply to the processing which is necessary for the reasons of substantial interest. In these instances, the Council will be meeting the following substantial public interest test condition as established in Schedule 1 Part 2 section 16 of the DPA 2018 support for individuals with a particular disability or medical condition.

In respect of processing of any criminal convictions, allegations, investigations, and proceedings then the additional condition as specified in Schedule 1 Part 3 section 29 of DPA 2018 will apply.

Who we share your personal data with

As part of the Multiple Disadvantage support programmes within Surrey County Council, the information will be shared as follows:

  • between the Multiple Disadvantage in house teams including Changing Futures Programme and Surrey Adults Matter Programme, Public Health, and the appropriate Bridge the Gap providers.
  • external evaluators commissioned to provide independent project evaluations for the period of the evaluation only
  • NSEP Community Interest Company - ECINS provider of the system

Retention of data

Multiple Disadvantage data and information will be retained for 6 years after case closure. Unsuccessful referral information will be held for 1 year and deleted.

Data will be retained in accordance with our countywide data retention schedule.

Other information

For further information on our privacy notices, please see information and privacy.

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