You have the right to complain to:
- The council under its complaints procedure
- Local Government and Social Care Ombudsman (LGSCO) after using the council's own complaints procedure.
- The Ombudsman investigates complaints about council and ensures that things are put right if they've gone wrong. There is a helpful leaflet available outlining what complaints the Local Government Ombudsman can investigate; how to make a complaint; and how he will deal with your complaint.
- The Council's Monitoring Officer.