This accessibility statement applies Surrey County Council branded content on the Fairer Warmth service, available at https://www.fairerwarmth.com/surrey/
This website is run by the Centre for Energy Equality (CEE) on behalf of Surrey County Council.
We want as many people as possible to be able to use this website. We aim that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text becoming unreadable or spilling off the screen
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- listen to the website using a screen reader (including the most recent versions of NVDA, JAWS and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible.
For example:
- keyboard focus is not always visible or predictable
- some changes to page content are not correctly announced by screen readers
- some text and controls do not reflow correctly when zoomed to 400%
Full details are set out below.
Feedback and contact information
If you need the information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please email fairerwarmth@cee-uk.com and the team will aim to respond within 10 working days.
Reporting accessibility problems with this website
If you have difficulty using the site, find any problems that are not listed on this page, or you think we are not meeting accessibility requirements, please email fairerwarmth@cee-uk.com and the team will aim to respond within 10 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint about the accessibility of our website, you can contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Surrey County Council is committed to making its online services accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with WCAG 2.2 AA, due to the non‑compliances listed below.
Non‑accessible content
The content listed below is non‑accessible for the following reasons.
Non‑compliance with the accessibility regulations
Keyboard navigation and focus
- In some circumstances, focus can move to hidden elements or become trapped, failing WCAG 2.2 success criterion 2.4.3 – “Focus Order” and 2.1.2 – “No Keyboard Trap”. Our supplier has implemented fixes for some instances of this issue, currently being tested, and is working on addressing the remainder.
- There is no mechanism to skip repeated navigation content, failing WCAG 2.2 success criterion 2.4.1 – “Bypass Blocks”. Our supplier is working on addressing this.
Screen reader compatibility
- Changes to page content, such as opening overlays or navigating between sections, are not consistently announced to screen reader users, failing WCAG 2.2 success criterion 4.1.2 – “Name, Role, Value”. Our supplier has implemented a fix for this which is currently being tested.
Language and page metadata
- Content presented in other languages is not always marked up with the correct language attributes, failing WCAG 2.2 success criterion 3.1.2 – “Language of Parts”. Our supplier is working on addressing this.
Zoom, reflow and text spacing
- At 400% zoom, some content and controls are no longer visible or usable without horizontal scrolling, failing WCAG 2.2 success criterion 1.4.10 – “Reflow”. Our supplier is working on addressing this.
- User adjustments to browser text spacing settings are not applied, failing WCAG 2.2 success criterion 1.4.12 – “Text Spacing”. Our supplier is working on addressing this.
Images, media and forms
- Captions on pre‑recorded video contain errors and inaccuracies, failing WCAG 2.2 success criterion 1.2.2 – “Captions (Pre‑recorded)”. Our supplier has implemented a fix for this which is currently being tested.
Disproportionate burden
We are not claiming disproportionate burden for any issues.
What we’re doing to improve accessibility
We are working with our supplier to fix the issues identified above. Accessibility is an ongoing priority for our supplier and it has a continuous improvement process in place.
Preparation of this accessibility statement
This statement was prepared on 23 February 2026.
The website was last tested for accessibility on 18 February 2026. The audit was carried out internally using a combination of manual testing and assistive technologies against WCAG 2.2 AA.
The statement was last updated on 3 March 2026 based on our supplier’s self-assessment of fixes applied.