Accessibility statement for the death registration appointment booking chatbot

Surrey County Council is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the death registration appointment booking chatbot.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance(s) listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

(a) non-compliance with the accessibility regulations.

  • When a list of buttons loads the first button is not read out to screen readers. Pressing tab moves the focus to the second item in the list and you will need to go backwards to access the first button in the list. This fails WCAG 2.1 success criterion 2.4.3 (focus order).
  • There is no warning before a timeout occurs and information previously entered is lost. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable).

Preparation of this accessibility statement

This statement was prepared on 14 February 2022.

An accessibility audit was completed by Hassell Inclusion.

The statement was last reviewed on 14 February 2022.

Feedback and contact information

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: Web and Digital Services.

Contacting us by phone

If you are unable to use the chatbot you can contact the registration service to book your appointment.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).