This accessibility statement applies to the Surrey County Council branded Better Off Calculator service.
This website is run by Policy in Practice on behalf of Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.
Our aim is that you should be able to:
- Change colours, contrast levels and fonts.
- Zoom in up to 400% without the text spilling off the screen.
- Navigate the website using just a keyboard.
- Navigate the website using speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We aim to meet the AA level of the Web Content Accessibility Guidelines (WCAG). This is the international standard for accessible websites and content.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
This website is partially accessible. Some users may experience difficulties when:
- navigating the service using a keyboard
- using the service with a screen reader
- magnifying the screen
- using assistive technology to read PDF documents downloaded from the site
Details of these issues are set out below.
Feedback and contact information
If you need information on this service in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact strategyandpolicy@surreycc.gov.uk.
Reporting accessibility problems with this website
If you have any difficulty using this site or think we are not meeting accessibility requirements, please contact helpdesk@policyinpractice.co.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”).
If you are not happy with how your accessibility complaint has been handled, you can contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Surrey County Council is committed to making its online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non‑compliances listed below.
Non‑accessible content
The content listed below is non‑accessible for the following reasons.
Keyboard access and focus management
- Some interactive elements cannot be accessed or operated using the keyboard alone. This fails WCAG 2.2 criterion 2.1.1 (Keyboard).
- Focus does not always move in a logical order. This fails WCAG 2.2 criterion 2.4.3 (Focus Order).
- Some overlays do not automatically receive focus, making them difficult to use for keyboard‑only users. This fails WCAG 2.2 criterion 2.1.2 (No Keyboard Trap).
Text resizing and reflow
- When text is resized to 200% or 400%, some content becomes truncated or inaccessible. This fails WCAG 2.2 criterion 1.4.4 (Resize Text).
- Navigation menus cannot always be scrolled at high zoom levels, meaning some items are only reachable by keyboard. This fails WCAG 2.2 criterion 1.4.10 (Reflow).
Forms and error handling
- Some form fields have missing, duplicated or broken labels and ARIA references. This fails WCAG 2.2 criterion 1.3.1 (Info and Relationships).
- In some places, validation errors are shown visually but are not announced to screen reader users. This fails WCAG 2.2 criterion 3.3.1 (Error Identification).
Status messages and dynamic content
Some changes in content, such as the display of calculation results, are not announced to screen reader users. This fails WCAG 2.2 criterion 4.1.3 (Status Messages).
Charts and visual data
Some charts are not fully accessible to screen reader users and do not have an equivalent text alternative providing the same information. This fails WCAG 2.2 criterion 1.1.1 (Non text content).
Colour contrast
A small number of text elements do not meet minimum colour contrast requirements. This fails WCAG 2.2 criterion 1.4.3 (Contrast (Minimum)).
Downloadable PDFs
Some downloadable PDF documents have accessibility issues, including missing or incorrect tagging, which may make them difficult to use with assistive technologies. This fails WCAG 2.2 criterion 4.1.2 (Name, Role, Value).
What we are doing to improve accessibility
We are reviewing the issues identified above and are working with our supplier. They expect to begin applying fixes for issues from March 2026 with the work completing by late summer 2026.
Preparation of this accessibility statement
This statement was prepared on 23 February 2026.
It was last reviewed on 23 February 2026.
This website was last tested for accessibility on 6 January 2026. The test was carried out by Surrey County Council using a combination of manual and automated testing against WCAG 2.2 AA.