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Surrey Safeguarding Adults Board information for residents

Welcome to the Surrey Safeguarding Adults' Board web pages. Safeguarding residents is very important. Everybody has the right to live safely in their home and in their community.

Most people in Surrey live safely, free from harm, abuse and neglect. However, some people have care and support needs that make it difficult for them to protect themselves from abuse and neglect. In these circumstances, if they are experiencing, or are at risk of abuse and neglect, then they need to be safeguarded to keep them safe.

The Care Act sets out the circumstances when safeguarding duties apply. The Act says safeguarding applies to adults who have needs for care and support (whether or not the local authority is meeting any of those needs) and is experiencing, or at risk of, abuse or neglect and as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.

If you suspect somebody is being harmed, don't ignore it, report it to the Multi Agency Safeguarding Hub (MASH) either by phone or by submitting the Safeguarding Adults form to raise a concern.

Adults at risk may be people who:

  • Are frail due to age, ill health, physical disability or cognitive impairment, or a combination of these
  • Have a learning disability
  • Have a physical disability and/or a sensory impairment
  • Have mental health needs including dementia or a personality disorder
  • Have a long-term illness/condition
  • Are users of substances or alcohol
  • Are unable to demonstrate the capacity to make a decision and is in need of care and support.

Comments, Complaints and Compliments

If you have experienced safeguarding and wish to comment, complain or compliment the staff involved, please see the information on the how to complain about adult safeguarding page.

Find out more about the Surrey Safeguarding Adults Board