Concerned about the safety of someone?

The Surrey Multi-Agency Safeguarding Hub (MASH) should be contacted if you would like to report a concern about the safety of a child, young person or an adult.

Report a concern about a child

Report a concern about an adult

The social care staff hours are 9am to 5pm Monday to Friday. The police staff in the MASH operate a 7-day service (excluding bank holidays), working 8am to 5pm Monday to Friday and 8am to 4pm Saturday and Sunday.

If you wish to report concerns directly to the Police, please call 101, or in an emergency where the immediate safety of a child, young person or adult is at risk, dial 999.

About the Multi-Agency Safeguarding Hub (MASH)

The Surrey Multi-Agency Safeguarding Hub (MASH) is the initial point of contact that aims to improve the safeguarding response for children and adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

The Surrey MASH achieves this by bringing together Surrey County Council social care workers, early help services, health workers, the police, and a vast array of virtual partners across Surrey – all under one roof at Guildford Police Station. By being able to share relevant information between us, the MASH aims to identify need, risk and harm accurately to allow timely and the most appropriate intervention.

How do I contact my social worker or family support worker?

If you have already been in touch with adult social care or children's social care services, please contact your allocated social worker or family support worker directly.

For any general or non-safeguarding concerns in relation to an adult (including young adults) please contact Adult Social Care.

Why does the Surrey MASH have both adult and children's social care workers?

By offering advice from social workers from both adults and children services, we can take a whole family approach—adults look after children/ young people and vice versa—concerns/ risks often affect both adults and children.

For example, an adult at risk who is experiencing abuse could also be a parent and the abuse they are experiencing could impact on their child. A MASH which covers both can look at the risks for both adult and child and come up with a holistic plan that supports the family.

What's the difference between safeguarding children and safeguarding adults?

Safeguarding children applies to all children. It is defined as:

  • Protecting children from maltreatment.
  • Preventing impairment of children's health or development.
  • Ensuring that children grow up in circumstances consistent with the provision of safe and effective care.
  • Taking action to enable all children to have the best outcomes.

Safeguarding adults applies to adults who have care and support needs and because of those needs are unable to protect themselves from abuse or neglect (Care Act 2014).

The MASH partners

The Surrey MASH is made up of staff from Adult Social Care, Children's Social Care, Health, including Surrey and Borders Partnership NHS Foundation Trust, and Surrey Police. We also have a virtual team of partners who support the MASH via information sharing.

This includes workers from the WiSE (What is Sexual Exploitation) Project, Education workers, Independent Domestic Violence Advisers, Youth Support Services, Probation Service, Ambulance, Hospitals, Surrey Fire and Rescue Service, Trading Standards, schools and colleges, a Data Analysis team as well as four Early Help Co-Ordination hubs.

Because of closer partnership working, there is clearer accountability and less duplication.

How does the MASH work?

The MASH will consider all matters that come to its attention and decide what the best level of support, or most appropriate service, is. If there is not enough information to make this decision, the MASH will request other agencies such as police, health and schools, provide information to be able to make that decision.

What are the benefits of the MASH?

The Surrey MASH will:

  • Make sure every child, young person and adult has the opportunity to access a service relevant to the level of need, harm and risk identified by the safeguarding partnership.
  • Make sure the voice of the child, young person and adult is always first and foremost and the Surrey MASH will make sure that the best interests of children, young people, families and adults are central in all considerations and decisions.
  • Ensure every concern regarding a child or young person is considered and forwarded to the appropriate service, both statutory or within the early help offer.
  • Deliver effective co-ordination between all safeguarding agencies to identify need, harm and risk as early as possible and deliver improved outcomes for all.

How does MASH and Early Help work together?

Early Help co-ordination will support all Surrey agencies, preventing and reducing the repetition of youth and parental crime, schools' pupil absence and exclusion, domestic abuse and/or violence, child abuse and neglect, poor family physical and emotional health, substance misuse, homelessness and financial exclusion.

Together the MASH and Early Help co-ordination hubs provide improved compliance by the safeguarding partnership, with the provision of help earlier and an audit trail showing outcomes to agencies involved

Data Sharing in the MASH

Any data or information in the MASH is shared using a secure IT system. Only information that is 'lawfully' relevant to each case will be shared. The data will be used to inform our decision on the most appropriate service by gaining a better understanding of risk and need.

All other information that is not relevant, necessary or proportionate to the need or risk of that individual case will not be shared and will not be accessible to any third parties.