Targeted help services for families

The following services are the first Targeted Help (level 3 services) that can be accessed by a request for support from the Early Help Hub. Further services will be added as the hub develops. The request for support should also be accompanied with the existing Early Help assessment and plan when one is in place.

Targeted Youth Support (12 years plus)

This is a new service replacing Surrey Family Services and will provide support for young people (12 plus) and their families on issues such as:

  • Self-esteem
  • Self-confidence
  • Understanding feelings, emotions and associated behaviours
  • Social and peer relationships
  • Family relationships
  • Risk of homelessness
  • Personal safety eg exploitation, sexual exploitation, online safety, healthy relationships and risk-taking behaviour
  • Personal and social development (including skills for life, learning and work)
  • Support to build resilience and decision making skills that contribute to their wellbeing
  • Preventing offending behaviour
  • Preventing school exclusion

Family Support Programme (5 to 18 years)

The Family Support Programme (FSP) is managed by the District and Borough Councils in response to the Troubled Families Programme. Whilst the teams will continue to offer the same style of intervention as they do now it will now be part of the overall approach to improving family resilience and allocations will be made through the Early Help Hub. The interventions will not be time-limited but will have clear plans and reviews to determine when the family no longer needs the support from FSP. The capacity of the teams will be increasing in the next few months with the addition of Social Work qualified Family Support Workers.


Family Centre outreach workers (0 to 11 years)

Family Centres support level 2 and 3 families. Level 2 support can be accessed directly from Family Centres who will be providing appropriate interventions to meet local needs.

Support for level 3 families can be requested through the Single Point of Access (SPA) and Early Help Hub, the hub will then allocate support from a Family Centre Outreach Worker.

The types of 1-1 support available at Family Centres are:

  • Parenting support
  • Support for parents to have healthy relationships
  • Advice and support on keeping children safe
  • Family learning sessions to help support children's learning at home
  • Advice and support on mental health and wellbeing
  • Advice and information about helping families eat better and move more
  • Help for families to find clothes, equipment, books and toys for their children

Further information on individual centres is available on the Family Centres webpage.