If you have any questions or need some support, then contact your personal advisor in the first instance.
Duty Team telephone numbers
If you can't get in touch with your personal advisor or social worker, for any reason, you can contact the duty team. The duty team are available from 9am-5pm weekdays. If you are unsure which borough you live in then you can check your postcode using the gov.uk website.
- North West team: 01483 518292
This team covers the boroughs of Runnymede, Surrey Heath and Woking
- South West team: 01483 519440
This team covers the boroughs of Guildford and Waverley
- North East team: 01737 733921
This team covers the boroughs of Elmbridge, Epsom and Ewell and Spelthorne
- South East team: 01737 733919
This team covers the boroughs of Reigate and Banstead, Tandridge and Mole Valley
- Asylum team: 01932 795605
If it's after 5pm or it's the weekend, call the Emergency Duty Team on 01483 517898.
Making a complaint
If you are not happy with a service you have received and you would like to make a complaint, you can fill in our online complaint form.
Alternatively you can contact the Customer Relations team on 01483 519095 or email them at firstname.lastname@example.org