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Paying for non-residential care services

How much do I have to pay?

If we provide you with community care services you may need to contribute towards the cost of your care package. The amount you will be asked to pay will depend on your income, savings and expenditure. It will also depend on the type of service you are receiving. Community Care includes home based care, Self-directed Support, major adaptations, and day care.

You or your representative will be asked to complete a financial assessment form which is attached below, so that we can work out how much, if any, you will have to pay. We will help you to complete the form and answer any questions you may have.

Our policy on charging for community services is based on guidance issued by the Department of Health. Following discussions with people who use the service and local voluntary organisations, the County Council's Charging policy was agreed by Executive members in order to include and stick to the legal guidance.

You can find the answers to most questions you may have in our: Questions about paying for adult community care services. If you cannot find the answer here, you can contact adult social care.

What are the payment options for adults community care services?

If you are required to pay towards any social care services, we will tell you how much and explain how the charge has been calculated. Shortly after receiving this information you or your representative will start receiving monthly statements. The statements show how much you are required to pay and you will need to make arrangements to pay us.

Direct Debit

The Council's preferred method of payment is by direct debit. It is the easiest way to pay for care services. A direct debit is an instruction from you to your bank or building society, authorising us to collect varying amounts from your account to pay your assessed charge. A direct debit guarantee is provided which means you'll get immediate money back from your bank in the event of an error, advance notice if the date, frequency or amount changes and the right to cancel at any time.

A direct debit form is attached as a PDF download below. You should complete this form and return it to us after you have been notified of the assessed charge. Our address can be found on the Direct Debit form.

Other payment methods

  • You can pay by cheque, details of how to ill be listed on the back of your monthly statement.
  • You will also be able to pay by debit or credit card via our website: Pay for it - care services.

Files available to download